If iPod classic displays a “Use iTunes to restore” message

Make sure you have the latest version of iTunes on your computer (download it from www.apple.com/downloads).

Connect iPod classic to your computer. When iTunes opens, follow the onscreen prompts to restore iPod classic.

If restoring iPod classic doesn’t solve the problem, iPod classic may need to be repaired. You can arrange for service at the iPod Service & Support website: www.apple.com/support/ipod

If songs or data sync more slowly over USB 2.0 or 3.0

If you sync a large number of songs or amount of data using USB 2.0 or 3.0 and the

iPod classic battery is low, iPod classic syncs the information at a reduced speed in order to conserve battery power.

If you want to sync at higher speeds, you can stop syncing and keep the iPod classic connected so that it can recharge, or connect it to an optional Apple USB Power Adapter. Let iPod classic charge for about an hour, and then resume syncing your music or data.

If you can’t add a song or other item to iPod classic

The song may have been encoded in a format that iPod classic doesn’t support. The following audio file formats are supported by iPod classic. These include formats for audiobooks and podcasting:

AAC (M4A, M4B, M4P, 8 to 320 Kbps)

Protected AAC (iTunes Store)

HE-AAC

MP3 (8 to 320 Kbps)

MP3 Variable Bit Rate (VBR)

Audible (formats 2, 3, and 4, Audible Enhanced Audio, AAX, and AAX+)

Apple Lossless (a high-quality compressed format)

AIFF

WAV

A song encoded using Apple Lossless format has full CD-quality sound, but takes up only about half as much space as a song encoded using AIFF or WAV format. The same song encoded in AAC or MP3 format takes up even less space. When you import music from a CD using iTunes, it’s converted to AAC format by default.

Using iTunes for Windows, you can convert non-protected WMA files to AAC or MP3 format. This can be useful if you have a library of music encoded in WMA format.

iPod classic doesn’t support WMA, MPEG Layer 1, MPEG Layer 2 audio files, or audible.com format 1.

If you have a song in iTunes that isn’t supported by iPod classic, you can convert it to a format iPod classic supports. For more information, see iTunes Help.

If iPod classic displays a “Connect to iTunes to activate Genius” message

You haven’t activated Genius in iTunes, or you haven’t synced iPod classic since you activated Genius in iTunes. For more information, see page 16 or iTunes Help.

If iPod classic displays a “Genius is not available for the selected song” message Genius is activated but doesn’t recognize the song you selected to start a Genius playlist. New songs are added to the iTunes Store Genius database regularly, so try again later.

Chapter 7    Tips and Troubleshooting

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Apple MC297LL/A, MC293LL/A manual If iPod classic displays a Use iTunes to restore message

MC297LL/A, MC293LL/A specifications

The Apple MC293LL/A and MC297LL/A are iconic models in Apple’s lineup of portable computers, widely recognized for their blend of performance, design, and innovative features. Released as part of Apple's MacBook series, these models represent a commitment to delivering high-quality computing experiences.

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