TROUBLESHOOTING GUIDE

Troubleshooting Guide

Visit www.AutoPilot.com for the latest manual revisions, additional information and helpful troubleshooting tips. You can also reach our factory direct customer assistance by calling 800.922.6246 or 954.772.2255, by email at AutoPilotTechSupport@teamhorner.com, or by FAX at 954.772.4070.

Run the “View Setup” (pg. 31) and record the information displayed and have the information available prior to contacting AutoPilot.

•Current measured salt level

•Software version

The following will also be needed but may have been recorded by the installer in the front of your manual on pg. iii.

•Date of installation

•Control Unit model type should be # 75003

•Control Unit serial number

•SuperCell model type

•SuperCell serial number

•Tri-Sensor serial number

Message on Display

Problem

Typical Solution

Error! Purifier off

Chlorine generation has

1.

Turn the circulation pump on.

Error! Acid off

stopped due to

2.

Turn the control valves to the correct position to allow water flow

Check Flow

insufficient water flow.

 

through the manifold.

 

 

3.

If a suction type vacuum cleaner is used, then clean if clogged.

 

 

4.

Check and clean the skimmer basket.

 

 

5.

Check and clean the pump basket.

 

 

6.

Check and clean or backwash the main circulation filter.

 

 

7.

Clean the manifold screen of trash or debris. Testing the Flow Switch,

 

 

 

Cleaning the Filter Screen, and Cleaning the Bypass Valve (see pg 41)

 

 

8.

Verify that the Tri-Sensor cable is plugged in. Plug it in, using care to

 

 

 

orient it correctly before inserting it. (Warning: Read warning,

 

 

 

instructions and see illustrations in Connecting the Tri-Sensor

 

 

 

Cable on pg. 15)

 

 

9.

Clean the SuperCell if plugged with debris or calcium scale? (See the

 

 

 

sections under SuperCell on pgs. 41 - 42 for directions on removing,

 

 

 

inspecting, and cleaning).

 

 

10.

Check for air in the manifold by loosening the top union on the cell to

 

 

 

see if air or water comes out. If air comes out then there may be a

 

 

 

vacuum side leak or the pump may be undersized. Check for leak at

 

 

 

pump basket O-ring, leaking valve or fitting.

 

 

11.

If the pump is a 2-speed pump, is it on low speed? The low speed

 

 

 

may not create enough flow for the manifold.

Purifier OFF!

Chlorine generation has

Add salt as indicated on the Digital display to bring the salt level up to

Add Salt xxx lbs

stopped because the salt

3000 ppm (3.0 g/l).

 

level is below 1900

 

 

 

ppm, which is too low.

 

 

Warning!

The salt level is

Add salt as indicated on the Digital display to bring the salt level up to

Add Salt xxx lbs

between 2000-2400

3000 ppm (3.0 g/l).

 

ppm, which is low.

 

 

Purifier OFF!

Added salt as indicated

1.

The pool volume has not been set up in the Installer Menu and is

Add Salt xxx lbs or

by the Pool Pilot, but

 

higher than the factory default of 15,000 gallons (56,000 liters).

Warning!

salt level still shows

2.

The salt sensor in the Tri-Sensor may be dirty.

Add Salt xxx lbs

low.

3.

The Salt display may need to be calibrated.

 

Salt level on display

1.

The test may have been faulty or the salt strips may be old or

No Error Displays

does not match pool

 

damaged. Have your salt level re-checked at your local pool store.

store or salt test strip.

2.

If the discrepancy is more than 400 ppm (4 mg/l), then contact

 

 

 

 

AutoPilot Systems. If the Tri-Sensor salt blades are clean, then the

 

 

 

salt sensor may need to be re-calibrated.

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