TROUBLESHOOTING GUIDE
Message on | Problem | Typical Solution | |
Display |
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Normal | There are no warning | 1. | The chlorine setting has been fine, but a temporary boost of chlorine is needed to |
display | messages on the |
| adjust for rain or a temporary bather increase. Press the Boost button to |
| display but the |
| temporarily elevate the chlorine production level to 100% for |
| chlorine level is too |
| chlorine output will revert to the original setting after |
| low. | 2. | The chlorine setting has been fine, but a temporary (or longer) SuperBoost of |
| Water quality looks |
| chlorine is needed to adjust for heavier rain or bather increase. Press and hold |
| dirty or cloudy. |
| the Boost button for 8 seconds to temporarily elevate the chlorine production |
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| level to 100% for |
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| after |
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| 3. | Check your pool chemistry parameters (See Basic Water Chemistry on pg. 7). |
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| The cyanuric acid level may be low and the chlorine is being consumed quickly |
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| by the UV from the sun. |
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| 4. | The chlorine output needs to be increased. |
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| • Use the up arrow key to increase the chlorine output setting. |
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| • Increase the pump run time so that the chlorinator is generating chlorine for |
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| a longer period of time. |
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| 5. | Test your water for high phosphate levels. Use a product such as LoChlor Starver |
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| to reduce phosphates if the phosphate level is higher than 22 ppm (22 mg/l). |
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| 6. | If the water temperature is 55oF (10oC) or colder the Pool Pilot has automatically |
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| turned the Chlorine output down to 1% to avoid |
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| algae activity is greatly reduced at these temperatures so this should not be a |
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| problem. Hand dose additional chlorine if necessary. |
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| 7. | Obtain an independent salt reading to check the Pool Pilot reading. Add salt if |
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| needed and |
| There are no warning | 1. | The test kit reagents or strips may be old or have been exposed to sunlight. |
| messages on the |
| Replace the kit and retest. |
| display. The chlorine | 2. | There is too much chlorine in the pool. The chlorine is bleaching the test kit |
| level is too low but the |
| reagents. Dilute the water sample with distilled water and retest. Lower the |
| pool water looks fine. |
| chlorine output setting with the down arrow button if the chlorine level is too |
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| high. |
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| 3. | Sodium bromide may have been introduced into the pool by using a bromine |
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| based algaecide. The DPD (red color) chlorine test reagent will give false |
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| readings if bromine is in the water. The OTO (yellow color) test kit must be |
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| used which can test for bromine and chlorine. |
Normal | Pump does not turn on | The pump must be wired to the Pool Pilot Relay for any of the following comments | |
display or | or is off when it | to be valid. (The Pool Pilot will have no effect on the pump if the pump is controlled | |
PUMP OFF | should be on. | directly by an external timer or Electronic controller.) | |
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| 1. | The Control Unit was not programmed properly for controlling the pump. See pg. |
| Pump does not turn |
| 34. |
Normal | off or is on when it | 2. | The pump operating times were not properly programmed in Pump Program 1 and |
display or | should be off. |
| Pump Program 2, or may be overlapping. See pg. 32. |
PUMP ON |
| 3. | The Pump Program has been temporarily manually overridden by the “Pump” |
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| button. |
Normal | Pump does not turn | 1. | Boost / SuperBoost mode will activate the pump continuously until the time has |
display or | off or is off when it |
| expired. |
PUMP ON | should be on. | 2. | If the unit is programmed properly, the freeze protection circuit will activate the |
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| pump continuously when water temperature falls below 40oF (4.4°C). After the |
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| pump turns on, it will run for 30 minutes or continuously if the temperature |
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| remains below 45oF (7.2 °C). |
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