Arcam AVR350 manual Troubleshooting

Troubleshooting

AVR350

There are no lights on the unit:

Check that:

<the power cord is plugged into the AVR350 and the mains socket outlet it is plugged into is switched on.

<the power button is pressed in.

<the mains fuse in the plug (if applicable) has not blown. The AVR350 requires a 6-amp fuse, or greater.

If a red LED is present, the AVR350 is in stand-by mode. Press any source button on the front panel or on the remote control.

The unit responds erratically or not at all to the remote control:

Check that:

<there are fresh batteries in the remote control.

<the Remote IR receiver is visible (this is located in the middle of the front-panel display) and that you are pointing the remote control towards it.

The front panel display is blank:

Check that:

<the display hasn’t been turned off. Press the DIS button on the remote control.

No picture is produced:

Check that:

<your viewing device is turned on and switched to display your AVR350. Test by pressing the menu button on the AVR350 or AVR350 remote and look for the AVR350 ‘Main Menu Screen 1’ displayed on your device.

<the correct video input is selected on the AVR350

<the video source is on, is operating normally, and is in ‘play’ mode if appropriate.

The video source is different from the audio:

Check that:

<the video and audio inputs are correctly selected in ‘Main Menu Screen 1’. Press Menu, then change either

the video or audio source by first using the navigation

D and E buttons, then use the source buttons to select the correct input.

<the digital audio inputs and HQ video inputs are correctly assigned to their sources on the ‘Digital Settings’ page in the Set-up Menu.

There are bright edges or ‘ghosts’ on the picture:

Check that:

<the cables used for video connections (not HDMI) are designed for that purpose (i.e., they are 75Ω coaxial cables).

<the ‘Sharpness’ control on your video display device is switched off or set near minimum.

<If this problem occurs when using an HDMI connection, try using a shorter cable. In general, HDMI signals cannot be run over such long cables as analogue signals.

There is no on screen display (OSD):

Check that:

<your video display device is connected to your AVR350 correctly.

<the on-screen display has not been turned off on the ‘Video Settings’ page in the Set-up Menu.

<if you are using a component display, check that the AVR350 is set for component video. See the ‘Basic Set-up’ section.

OSD Display is pink/red:

If a component video signal is fed into the AVR350 when the ‘HQ Video’ setting is set to RGB you will have a pink/red OSD.

To correct this you must set the ‘HQ Video’ line on the General Settings menu to ‘Component’.

No On-Screen Display (OSD) overlaid on video:

The AVR350 cannot overlay video onto progressive scan or HDTV signals. In this case, the AVR350 creates a full screen display with a black background for the menus and turns off the pop up messages.

No sound is produced:

Check that:

<the correct input has been selected.

<the source equipment is on, is operating normally, and is in ‘play’ mode if appropriate.

<the volume is turned up to a reasonable level and ‘MUTE’ is not displayed on the front panel display.

<your power amplifier(s) (if any) are turned on and working correctly.

<you have assigned the digital input to the correct source button.

<the AVR350 is not in Stereo Direct mode with with only a digital signal supplied.

The sound is poor or distorted:

Check that:

<the cables to that source and to the power amplifier are making a good connection. If necessary withdraw the cable from the connector and plug it back in again. (Turn the power off before doing this)

<you have not excessively reduced the input sensitivity on the ‘Input Trims’ page in the Set-up Menu if an analogue input has been selected. Check that the input is not clipping by using the ‘Analogue Settings’ page.

<you have selected the correct size of speakers to suit your system on the ‘Speaker Sizes’ page in the Set-up Menu.

Sound only comes from some of the speakers:

Check that:

<you have an appropriate surround-sound source selected and playing.

<the DVD disc is encoded in the appropriate format, and that the correct format has been selected in the disc menu of the DVD player (if applicable).

<the DVD player has been set to output ‘Bitstream’ audio on the digital output.

<the display window indicates that the disc you are playing is a multi-channel recording.

<all the speakers are correctly connected, and are secure.

<you have not selected ‘Stereo’ in the mode selection.

<your speaker balance is correct.

<all amplifiers are turned on and all channels are working correctly.

<you have configured your AVR350 to include all the speakers in your system.

Unable to select Dolby Digital or DTS decoding modes:

The AVR350 can only apply Dolby Digital and DTS decoding to sources which have been encoded in the same format.

Check that:

<a digital source is selected and connected.

<the source is playing appropriately encoded material.

<the DVD disc is encoded in the appropriate format, and that the correct format has been selected in the disc menu of the DVD player (if applicable).

<the DVD player has been set to output ‘Bitstream’ audio on the digital output.

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