3 Technical Support

If technical support determines that your product needs to be returned, please contact the place of purchase to have your product repaired or replaced (depending on problem type). Customers who purchased directly from the Archos web site should fill out the form on the web site under Support : Product Returns : RMA Request form.

There is an FAQ – Frequently Asked Questions section at the ARCHOS Website www.archos.com that can help answer many of your questions.

If you need technical help, you may contact ARCHOS directly in your own language via these phone numbers. For other countries, please e-mail our technical support.

Telephone Support:

DO NOT USE PHONE SUPPORT FOR PRESALES INFORMATION. These numbers are to aid those who have technical difficulties / malfunctions. Our technicians can only help you with technical issues.

949-609-1400

(USA, Canada)

09-1745-6224

(Spain)

01 70 20 00 30

(France)

02-4827-1143

(Italy)

0207-949-0115

(UK)

02-050-405-10

(Netherlands)

069-6698-4714

(Germany)

 

 

E-mail Support:

technical-support@archos.com (United States and Canada customers) English

support-technique@archos.com (Europe and rest of the planet) English and French

support.de@archos.com (Germany) German

To respond to your e-mails efficiently, when sending one, please indicate the product name and question type in the Subject of the e-mail.

For example:

To: technical-support@archos.com

Subject: Cam100 – Video recording

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WWW.ARCHOS.COM

 

 

Worldwide Offices

 

United States & Canada

Europe & Asia

ARCHOS Technology

ARCHOS S.A.

3, Goodyear – Unit A

12, rue Ampère

Irvine, CA 92618 USA

91430 Igny

 

Phone:

1 949-609-1483

France

 

 

Fax:

1 949-609-1414

Phone:

+33

(0) 169 33 169 0

 

 

Fax:

+33

(0) 169 33 169 9

United Kingdom

Germany

 

 

ARCHOS (UK) Limited

ARCHOS Deutschland GmbH

Regus House

Bredelaerstrasse 63

Windmill Hill Business Park

40474 Düsseldorf

Whitehill Way

Germany

 

 

Swindon

 

 

 

 

Wiltshire SN5 6QR UK

Tel:

+49

211 1520 384

Phone:

+44 (0) 1793 44 15 10

Fax:

+49

211 1520 349

Fax:

+44 (0) 1793 44 16 10

 

 

 

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Archos JBM 20, JBM 10 warranty Technical Support, Mail Support