Armstrong World Industries Floor Care warranty Who is Covered?, What is Covered and For How Long?

Care and Maintenance Guidelines for Bruce® Dura-Luster®, Dura-Luster Plus and Permion® Finish Floors

Proper care and maintenance will help ensure your floor always looks its best. Simply follow the maintenance steps and floor care tips outlined below.

Initial Care:

Following installation, clean with Bruce Dura-Luster No-Wax Floor Cleaner. If the floor was glued down, remove any residual adhesive with the appropriate adhesive remover.

Ongoing Routine Care and Maintenance:

1.Vacuum, sweep or dust mop your floor once a week, or more if needed. The vacuum head must be brush or felt, and a wand attachment is preferable. Do not use vacuums with beater bars or hard heads. A Bruce hardwood floor swivel-head mop with terry cloth cover is also highly recommended to eliminate finer particles of grit and dirt that can act like sandpaper on hardwood floors.

2.Spills and tracked-in dirt should be wiped up immediately. For spot cleaning, apply Bruce Dura-Luster No-Wax Floor Cleaner onto a clean cloth and rub onto the spot. Never apply wax treatments to your urethane-coated floor.

3.Regularly clean the floor with Bruce Dura-Luster No-Wax Floor Cleaner and a Bruce hardwood floor swivel-head mop with terry cloth cover. Spray the floor cleaner directly onto the floor or on the mop cover. DO NOT allow excess Bruce Dura-Luster No-Wax Floor Cleaner to remain on the floor’s surface. Excess liquid may damage the fiber of the wood.

4.NEVER CLEAN OR WET MOP WITH WATER. Water may permanently damage the floor.

5.Area rugs are recommended in front of kitchen sinks, at all pivot points and within high-traffic areas. Do not use rugs with solid rubber or vinyl backings. The rugs must be made of a breathable material to prevent moisture entrapment.

6.Use interior and exterior doormats at all entrances to collect dirt and moisture and prevent it from being tracked onto the floor.

7.Never use any of the following products (or products similar in nature) on your floor: ammonia-based cleaners, acrylic finishes, wax-based products, detergents, bleach, polishes, oil soap, abrasive cleaning soaps, or acidic materials such as vinegar. Many of these products can pit or etch the finish of your flooring or prevent the proper use of recommended maintenance materials.

8.Keep animal nails trimmed to minimize finish scratches.

9.Do not damage your floor with shoes having heel taps or sharp objects protruding from the sole such as rocks, exposed nails and gravel.

10.Avoid walking on wood floors with spike- or stiletto-heeled shoes. Spike or stiletto high-heels must be properly maintained to prevent damage from the steel heel support.

11.Do not roll or slide heavy objects directly upon the floor. When moving appliances or heavy furniture, consider laying a solid protective covering on your floor and gently "walk" the item across it. Carpet or cardboard is not adequate to prevent surface compression scratches.

12.Use furniture leg protector pads under all furniture and make certain to keep them clean and well maintained.

13.Replace hard, narrow furniture rollers with wide rubber rollers.

14.Keep the relative humidity in your home between 35% and 55%.

15.Protect your floor from direct sunlight. Use curtains and UV resistant film on large glass doors and windows. Move area rugs occasionally as they block sunlight and may give the appearance of discoloring under the rug.

Quick Fix Tips

Spots caused by food, water or animals

•Apply Bruce Dura-Luster No-Wax Floor Cleaner to a clean soft cloth.

•Rub the area to remove the stain or spot.

•More stubborn spots may require additional cleaning with Bruce Clean ‘n’ Strip®, followed by cleaning with Bruce Dura-Luster No-Wax Floor Cleaner.

Grease/Lipstick/Crayon/Ink Spots/Rubber Heel Marks

•Apply Bruce Dura-Luster No-Wax Cleaner to a clean soft cloth.

•Rub the area to remove the stain or spot.

•If stain remains, rub with a cloth dampened with Bruce Clean ‘n’ Strip and follow by cleaning the area with Bruce Dura-Luster No-Wax Floor Cleaner.

Chewing Gum, Candle Wax

•Apply a sealed plastic bag filled with ice on top of the deposit.

•Wait until deposit becomes brittle enough to crumble off.

•After deposit has been removed, clean entire area with Bruce Dura-Luster No-Wax Floor Cleaner.

Minor Abrasions/Scratches

•Use Bruce Touch-Up Kit in smaller areas.

•Apply Bruce Fresh Finish™ or Fresh Finish Low Gloss when larger areas are reconditioned.

Deep Scratches/Gouges

•Individual planks, strips or parquets that are heavily gouged or damaged can be replaced.

•If needed, the entire floor can be refurbished by applying one or more coats of Bruce Fresh Finish or Fresh Finish Low Gloss.

Warranty

Who is Covered?

All warranties in this Limited Warranty Guide are given only to the original retail purchaser of our product. Our warranties are not transferable.

What is Covered and For How Long?

The limited warranties described at right are subject to the product applications, limitations, disclaimers and exclusions described below nd are effective for floors purchased after May 1, 2006. All warranties run from the date of retail purchase for the applicable period described at right.

What Are You Responsible For Under Our Warranties?

To be covered under our warranties (except under the Pre-installation Defects Warranty) you need to retain your sales slip and make sure that the flooring is properly installed in accordance with our installation instructions provided with the flooring. To be covered under our Lifetime Subfloor Moisture Protection Warranty, keep your proof of pre-installation moisture test results and sales slip confirming use of our recommended adhesives. To be covered under our Radiant-heated Subfloor Warranty, keep the flooring surface at or below 85˚ F (29˚ C) and the relative humidity between 35% and 55%. You must also properly care for your new floor using our easy-to-follow maintenance instructions on the reverse side of this brochure. We recommend that you use only our specially formulated floor care products to preserve your flooring. Use of floor care products other than those we have specially formulated for use on our flooring products may damage your floor and void this warranty.

What Will We Do If Any Of The Covered Events Occurs?

If any of the covered events listed in this guide occurs within the warranty periods specified for the respective flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar color, pattern, and quality), for either the repair of the defective area or the replacement of the floor, at our option. In the unlikely event that we are unable to correct the problem after a reasonable number of attempts, we will refund the portion of the purchase price for the section of failed flooring. If your floor was professionally installed, we will also pay reasonable labor costs for the direct repairs or replacement within the first five years of the warranty period, or the length of the warranty period, whichever is less. These warranties do not include removal or replacement of cabinets and other fixtures.

For our products with the Lifetime Subfloor Moisture Protection Warranty, we will replace or repair such flooring no more than once, which is your exclusive remedy under this warranty. If the replacement or repair fails in the same manner a second time, the site conditions will be deemed unacceptable for the installation of our hardwood floors.

These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We reserve the right to verify any claims or defect by inspection and have samples removed for technical analysis.

What Is Not Covered By These Warranties?

•Wood flooring installed in full bathrooms with a shower or tub.

•Damage caused by fire, flooding, and other natural disasters and Acts of God.

•Damage caused by negligence, accidents, misuse or abuse.

•Damage caused by vacuum cleaner beater bar or hard heads (see Care and Maintenance Guidelines).

•Damage caused by appliances, furniture and casters (see Care and Maintenance Guidelines).

•Damage caused by cutting from sharp objects (see Care and Maintenance Guidelines).

•Reduction in gloss, scratches or indentation due to sand, pebbles

or other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required (see Care and Maintenance Guidelines).

•Color, shade or texture variations between samples, printed color photography or replacement flooring and the actual material.

3