Aroma EWK-125R Troubleshooting, The POWER SWITCH won’t depress and the kettle will not turn on

TROUBLESHOOTING

The kettle and indicator light do not work when the POWER SWITCH is down.

•Make sure the kettle is seated properly on the power base and that the base is connected to a functioning electrical outlet.

•If the kettle is heated with no water, the internal safety mechanism will automatically turn the kettle off. The

POWER SWITCH will not automatically return to the OFF position. The kettle will begin working again after the kettle is removed from and returned to the base and the internal temperature drops to a safe level. The kettle functions properly when water is added.

•If the problem persists, please contact our customer service department toll-free at (800) 276-6286 or through email at CustomerService@AromaCo.com.

The water is boiling, but the POWER SWITCH and indicator light do not turn off.

The POWER SWITCH won’t depress and the kettle will not turn on.

There are mineral deposits on the interior of the kettle.

•The auto shut-off function will not operate properly if the lid is not completely closed. Allow kettle to cool, then check to see that the the lid is properly locked into place.

•If the problem persists, please contact our customer service department toll-free at (800) 276-6286 or through email at CustomerService@AromaCo.com.

•Make sure that the kettle is seated properly on the power base and that the base is connected to a functioning electrical outlet.

•Water or debris on the bottom of the kettle or on the power base may interfere with the functioning of the kettle. Be sure that the base of the kettle and the power base are dry and free of debris.

•If the problem persists, please contact our customer service department toll-free at (800) 276-6286 or through email at CustomerService@AromaCo.com.

•A certain amount of scale build-up is normal after long periods of use and is caused by minerals contained in hard water. The best way to prevent mineral deposits is to always use distilled water in the kettle.

•To remove deposits, try filling the kettle halfway with water and adding a few slices of lemon, then boil. If this does not work, please see the section on page 8 entitled “Removing Mineral Deposits.”

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