Troubleshooting, Calling Black BOX | Black Box KV2016A, KV2016E

CHAPTER 5: TROUBLESHOOTING

5.Troubleshooting

5.1Calling BLACK BOX

If you determine that your ServSelect II is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact BLACK BOX Technical Support at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

¥the nature and duration of the problem;

¥when the problem occurs;

¥the components involved in the problem;

¥any particular application that, when used, appears to create the problem or make it worse; and

¥the results of any testing you ve already done.

5.2 Shipping and Packaging

If you need to transport or ship your ServSelect II:

¥Package it carefully. We recommend that you use the original container.

¥If you are shipping the ServSelect for repair, make sure you include its power cord and the cables you re using with it. If you are returning the ServSelect IP, make sure you include everything you received with it. Before you ship, contact BLACK BOX to get a Return Authorization (RA) number.

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Black Box KV2016A, KV2016E manual Troubleshooting, Calling Black BOX, Shipping and Packaging

Contents

April Page Servswitch Family Welcome to the ServSwitch Family European Union Declaration of Conformity Servselect II INSTALLER/USER Guide Japanese Compliance Statement Other Agency Approvals Compliance Statements Instrucciones DE Seguridad Normas Oficiales Mexicanas NOM Electrical Safety Statement NOM Statement Contents Specifications Specifications Server Access Modules Features and BenefitsIntroduction Multiplatform support Introduction Example ServSelect II Configuration Safety Precautions Rack mount safety considerations Getting Started InstallationRack Mounting Your ServSelect Supplied with the ServSelect To install the 1U switch mounting bracket Installation Basic ServSelect II Configuration Installing the ServSelect To connect an SAM to each server Setting Up Your ServSelect II SystemTo connect local peripherals Basic Operations To access the Main dialog boxControlling Your System at the Analog Ports Viewing and Selecting Ports and Servers Viewing the status of your appliance OSD Status SymbolsSelecting servers Basic Operations To conﬁgure servers for soft switching Soft switchingTo soft switch to a server OSD Navigation Basics Navigating the OSD Setup Features to Manage Routine Tasks for Your Servers Configuring the OSDTo access the Setup menu Assigning server names To access the Names dialog boxTo assign names to servers Assigning device types To access the Devices dialog box Changing the display behavior To access the Menu dialog boxTo assign a device type To set a Screen Delay Time for the OSD To choose the default display order of serversControlling the status flag To determine how the status ﬂag is displayed To access the Flag dialog box To access the Security dialog box Setting console securityTo set or change the password To remove password protection from your console To password protect your consoleTo enable the screen saver mode with no password protection To log in to your console Displaying Version Information To exit the screen saver modeTo turn off the screen saver To immediately turn on the screen saver Click X to close the SAM Version dialog box To add servers to the scan list Scanning Your System To cancel scan mode To start the scan modeTo remove a server from the scan list Broadcasting to Servers To access the Broadcast dialog box To broadcast to selected servers Changing Your Switch ModeTo turn broadcasting off To enable sharing To access the Switch dialog box Troubleshooting TroubleshootingCalling Black BOX Shipping and Packaging Possible error conditions Flash UpgradesItems needed for the upgrade To upgrade ﬁrmware To simultaneously upgrade multiple SAMs Flash UpgradesUpgrading the SAM firmware Version Dialog Box To upgrade SAM ﬁrmware individually SAM Load Dialog Box Servselect II INSTALLER/USER Guide Page Page Page Doc. No -330-001A