Black Box KV2016E, KV2016A FLASH Upgrades, Upgrading the ServSelect, Possible error conditions

SERVSELECT II™ INSTALLER/USER GUIDE

6.FLASH Upgrades

6.1Upgrading the ServSelect II

You can upgrade the firmware of your ServSelect II switch by using a special update utility provided by Black Box. This utility automatically configures the port communications settings to allow direct downloading from the connected server.

Items needed for the upgrade

¥Server running Windows NT, Windows 95, Windows 98 or Windows 2000

¥Available serial port (COM port) on the server

¥Null modem serial cable (DB-male) that connects the switch and the server

¥Firmware update

To upgrade firmware:

1.Connect the standard serial cable to a COM port on the server and to the serial connector on the back panel of the switch. Make a note of which COM port you have chosen, then turn on the switch.

2.Go to http://www.blackbox.com, and click on Tech Support Services and then on Software Updates and Manuals to access the Þrmware upgrade Þle. Once the download is complete, navigate to the drive where you have saved the Þrmware update and unzip the Þle.

3.Double-click to run the Þle WUpDateBBox.exe.

4.In the dialog box that displays, select the desired language and COM port.

5.Click Load.

6.Once the Þrmware is updated, the following message displays: Download complete. Click Done to exit the dialog box.

7.The switch automatically reboots after the upgrade is completed.

Possible error conditions

If the download does not execute properly, verify the following:

¥Verify that the COM port is correct.

¥Verify that no other program is currently using the COM port, or that a previous DOS window/shell is open that had used the desired COM port.

¥Verify that no other copies of the WUpDate utility are currently running.

¥Verify that a null modem serial cable is used.

¥Verify in the selected COM port s Advanced Port settings that the FIFO buffers are selected and that the receive buffer is set to High.

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