Troubleshooting and Maintaining the CK30, Sections | Intermec

6Troubleshooting and Maintaining the CK30

Use this chapter to solve problems you may encounter while using the CK30. You will also find information on booting the computer and routine maintenance.

If you have any problems using the CK30, look in this chapter to find a possible solution. This chapter consists of the following sections:

Sections	Page
Problems While Operating the CK30	96

Problems While Configuring the CK30	97

Problems While Configuring 802.1x Security	97

Problems With Wireless Connectivity	99

Problems Transmitting Data Through the Serial Port	100

Problems While Scanning Bar Codes	100

Booting the CK30	102

Cleaning the Scanner Window and CK30 Screen	104

Image 107

Intermec user manual Troubleshooting and Maintaining the CK30, Sections

Contents

CK30 Handheld Computer CK30 Handheld Computer User’s Manual Contents Developing and Installing Applications CK30 Handheld Computer User’s Manual Troubleshooting and Maintaining the CK30 Before You Begin Safety Summary Safety Icons Web Support Global Services and SupportWarranty Information U.S.A. Service Description This optionWho Should Read This Document? Telephone Support Other Copyright Information Related DocumentsPatent Information Xii Using the CK30 Handheld Computer Introducing the CK30 Handheld Computer Feature Features Included With the Different Models of the CK30 These options are available for the CK30B and CK30C Charging and Installing the Battery Using the Battery Charging Times for CK30 Batteries To charge the batteryTo install the battery CK30 Accessory Charging Time Battery Icon Status Maximizing Battery LifeChecking the Battery Status Maximizing the Life of Your Battery Using the Keypad 42-Key Large Numeric and Function Keypad 50-Key Full Alphanumeric Keypad Orange Key 52-Key Full Alphanumeric Keypad Example Using the Color-Coded KeysUsing the Color-Coded Keys You Want To Press Capitalizing All Characters Using the Alpha Key on the 42-Key Keypad Using the Power I Key Using the Screen Icon Description Understanding the Screen IconsCK30 Screen Icons Understanding the Mouse Pointer Keys Using the Mouse PointerTo turn on the mouse pointer Repositioning a Window Light Status What It Means Understanding the Status LightsUnderstanding the CK30 Status Lights Light Name Description Understanding the CK30 Beeps Changing the Beeper VolumeMethod Procedure Understanding the Beeps UPC/EAN Scanning Bar Codes Press I to turn on the CK30 To scan a bar code label with the 2D area imager Scanning With the 2D Area Imager Supported Device Required Cable Attaching a Tethered Scanner To attach a tethered scanner To insert an SD card Using the SD Card To remove the SD card Configuring the CK30 Scan Bar Codes Use Configuration Commands How to Configure the CK30 ParametersUse Setup Assistant on the CK30 Configuring the CK30 With the Setup Assistant To open the Configuration Utility Configuring the CK30 With the Configuration Utility Configuring the CK30 To Do This Press Configuration Utility Menu OptionsNavigating in the Configuration Utility Menu Option Description To exit the Configuration Utility Restoring Default SettingsExiting the Configuration Utility To restore factory default settings $+BV1 Configuring the CK30 by Scanning Bar Codes To set up the DCS 30X or Intermec Gateway Configuring the CK30 Through the NetworkConfiguring the CK30 in a UDP Plus Network To set up the application To set up the host computer Configuring the CK30 in a TCP/IP Direct Connect Network Example Configuring Serial Communications Configuring the CK30 for Your Network To use serial communications with your CK30 Configuring the Network Parameters for a TCP/IP Network Configuring 802.11b/g Radio Communications To use wireless communications in a TCP/IP network Configuring the Network Parameters for a UDP Plus Network To use wireless communications in a UDP Plus network Configuring Ethernet Communications To use the CK30 in an Ethernet network To configure the CK30 for wireless printing Configuring Bluetooth Radio Communications Command Description Bluetooth Commands To load certificates on the CK30 Configuring SecurityLoading Certificates Network Password dialog box appears Configuring WPA Security To enable WPA security on your CK30 To enable WPA-PSK security on your CK30 To enable 802.1x security on your CK30 Configuring 802.1x Security To enable WEP security on the CK30 Configuring Static WEP Security Disabling Security To disable security Send .+1 as the last command from the host application To save configuration changes by scanning a bar code Configuring the CK30 Developing and Installing Applications Developing a New Application for the CK30 Developing Applications for the CK30 To open iBrowse or IE Browser Developing a Web-Based Application PSK Installing Applications on the CK30 Installing Applications Using ActiveSync To install ActiveSync and establish a partnership Installing ActiveSync and Establishing a Partnership Microsoft ActiveSync Screen To install an application on the CK30 using ActiveSync Using ActiveSync to Copy Files and Install Applications To install applications using the SD card Installing Applications Using Your SD CardInstalling Applications Using the FTP Server Customizing How Applications Load on the CK30 Installing Applications Using Wavelink AvalancheTo create and install the AutoRun.dat file on your CK30 Launching Your Application Automatically Call Script Command Description Developing and Installing Applications Managing the CK30 To exit the System Main Menu Accessing the System Main MenuTo access the System Main Menu To open File Manager To run an application using the Run commandManaging Files on the CK30 Running an Application From File Manager To delete a file To run an application from the Command LineDeleting a File With File Manager To view the properties of a file Copying a File With File ManagerViewing the Properties of a File With File Manager To copy a file To view applications currently running on the CK30 Managing Applications on the CK30Viewing All Applications Currently Running on the CK30 To close an application Switching Between ApplicationsClosing an Application To view the properties of an application To switch between applicationsViewing the Properties of an Application To change your password To set a password To back up your files To remove password protectionBacking Up Your Files Upgrading the Operating System Select Backup the File System To upgrade the operating system Diagnostic Test Number Running Diagnostics To open the diagnostics menu Using Diagnostics on the CK30 From the System Main Menu Understanding the Diagnostics ScreensBattery Information To close the Diagnostics menu Sample Screen Bluetooth Console Contrast Test Bootcode Version Display Test Hardware Configuration Table Installed Fonts Keypad Test Intermec Value Add Information Network Connection Test LED TestMemory Information Network Interface Information Ping Utility Operating System Version Radio SSI Utility PSC Utility Sound Test Read CPU Registers Running Diagnostics Sections Troubleshooting and Maintaining the CK30 Problem Solution Problems and SolutionsProblems While Operating the CK30 Problem Problems While Configuring the CK30Problems While Configuring 802.1x Security Problems While Configuring 802.1x Security Problems While Configuring 802.1x Security Problems With Wireless Connectivity Problems With Wireless Connectivity Problems Transmitting Data Through the Serial PortProblems While Scanning Bar Codes Problems While Scanning Bar Codes Booting the CK30 To cold boot the CK30 Warm Booting the CK30Cold Booting the CK30 To warm boot the CK30 To clean the scanner window and computer screen Cleaning the Scanner Window and CK30 Screen Appendix Physical and Environmental Specifications Standard Range Laser Scanner Optical Parameters Bar Code SymbologiesBar Code Specification Depth of Field / Scanning Range Keypad Options ID Linear Imager Reading Distances Symbology Density Min Max Mil InchAdvanced Long-Range Laser Scanner Optical Parameters Accessories for the CK30 AG1 Protective Case AG2 Protective BootAD1 Communications Dock AD2 4-Bay Communications Dock Typing Hidden Characters on the Standard Keypads Power SupplyTyping Characters Not Printed on the Keypad AV1 Vehicle Cradle Type 42-Key 52-Key Typing Hidden Characters on the International KeypadsTyping Hidden Characters on the 3270/5250 TE Keypads Type 42-Key 50-Key 52-Key To Type Press This Key Sequence on the 42-Key Keypad Typing Hidden Characters on the VT/ANSI TE KeypadsTyping Hidden Characters on the VT/ANSI 42-Key Keypad Symbology Options Default Value Default ConfigurationDefault Scanner Configuration Symbology Default Value Imager Settings Default Value Scanner Model Default ValueScanner Settings Default Value Scanner Port Settings Default Value Default Communications Configuration UDP Plus Settings Default Value PSK Settings Default Value CK30 Settings Default Value Default CK30 Settings Configuration Index Index CK30 Handheld Computer User’s Manual 121 Configuration IBrowse 124 Radio TCP/IP CK30 Handheld Computer User’s Manual 127 128 Page 073528-001