Chapter 6 — Troubleshooting and Maintaining the CK30
Problems While Configuring the CK30
Problem
You scan a configuration command, such as Beeper Volume, and you hear three low beeps.
You scan or enter an option for the Scanner Model configuration command and you hear three low beeps.
You cannot type a character on the keypad or you can only type uppercase or lowercase letters.
Solution
If you are working in the CK30 System Main Menu, you cannot scan configuration commands. Use the Configuration Utility to change the CK30 configuration, or exit the system menu to scan configuration commands.
You may have scanned or entered a Scanner Model command that does not apply to the type of scanner that you have installed. Try scanning or entering the Scanner Model command again and select an option for the type of device you are using.
You may have accidentally locked a modifier key on the keypad. Check the CK30 status bar to see if it contains an icon with a locked symbol. Press the necessary key sequence to unlock the key. For help, see “Using the Keypad” on page 12.
Problems While Configuring 802.1x Security
If you have trouble configuring the computer for 802.1x security, check these problems and possible solutions.
Problems While Configuring 802.1x Security
Problem
The CK30 indicates that it is authenticated, but it does not communicate with the host.
The CK30 does not appear to be authenticating and a network connection icon does not appear on the status bar.
Solution
Make sure that the CK30 IP address, host IP address, subnet mask, and default router are properly configured for your network.
Note: Do not cold boot the CK30. Cold booting the computer resets the time and date.
The CK30 may not be communicating with your access point. Make sure the network name on the CK30 is the same as the network name (SSID) of the access point that you are trying to communicate with. The default network name is “INTERMEC.”
The 802.1x security network may not be active. Make sure that the server software is properly loaded and configured on the server PC. For help, see the documentation that shipped with your server software.
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