Intermec CK30 user manual Problems While Configuring 802.1x Security

Chapter 6 — Troubleshooting and Maintaining the CK30

Problems While Configuring 802.1x Security (continued)

Problem

A network connection icon appears in the status bar, but it disappears.

The CK30 indicates that it is not authenticated.

You are setting up multiple access points in a network, with different SSIDs, and the connection fails.

You receive a message saying “The server certificate has expired or your system date is incorrect” after you cold boot the CK30.

Solution

The CK30 may not be communicating with the access point that you want it to communicate with. Make sure that the network name on the CK30 is the same as the network name of the access point that you are trying to communicate with. The default network name is “INTERMEC.”

The access point that you are trying to communicate with may not be communicating with the server. Make sure your access point is turned on, properly configured, and has 802.1x security enabled.

Make sure that:

•The User Name and Password parameters on your CK30 match the user name and password on your authentication server. You may need to re-enter the password on both your CK30 and the authentication server.

•On your authentication server, the user and group are allowed and the group policy is allowed to log in to the server. For help, see the documentation that shipped with your authentication server software.

•The IP address and secret key for your access point must match the IP address and secret key on your authentication server. You may need to re-enter the IP address and secret key on both your access point and authentication server.

•Your authentication server is active and that it can communicate with your access point. You can use the PING utility to determine communications. Go to Diagnostics > System Diagnostics > Ping Utility

•The authentication server software is running on the server PC.

The CK30 does not save WEP key values when you change the SSID. Re-enter the WEP key value after you change the SSID and select Apply Network Settings from the 802.11 Radio menu. You should now be able to connect to the different access points.

The date and time on the CK30 are not saved through a cold boot. You need to re-enter the date and time and then select Apply Network Settings from the 802.11 Radio menu.

98 CK30 Handheld Computer User’s Manual