Chapter 6 — Troubleshooting and Maintaining the CK30
Problems and Solutions
You can also use the CK30 diagnostics to help analyze and solve problems. For help, see Chapter 5, “Running Diagnostics,” on page 81. If you have problems with the TE 2000 terminal emulation applications, see the appropriate TE 2000 guide.
If you send the CK30 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the keypad and other hardware features match the original configuration when repairing or replacing your computer.
Problems While Operating the CK30
Problem | Solution |
You press I to turn on the CK30 and | Make sure the contrast is not set all the way to the darkest or |
nothing happens. | lightest setting. Press B and then E repeatedly until you |
| reach the desired contrast level. |
| If you have a CK30 with a color screen, make sure the |
| backlight is on by pressing E. |
| Make sure you have a charged battery installed correctly. For |
| help, see “Charging and Installing the Battery” on page 5. |
| The battery may be discharged. Replace the battery with a |
| spare charged battery, or charge the battery and try again. |
|
|
The Battery light is on. | The battery charge is low. You have a few minutes of power |
| left. Immediately replace the battery with a spare charged |
| battery, or charge the battery. |
|
|
The computer appears to be locked up and you cannot enter data.
•(CK30 with an 802.11b/g radio only) Wait at least 10 seconds and try again. If the CK30 is still connecting to the DCS 30X or Intermec Gateway or the host, it ignores any input from the keypad or scanner.
•Press I to turn off the CK30 and then press I again to turn on the CK30.
•Press and hold the I button for five seconds to warm boot the CK30.
•Perform a cold boot on the CK30. For help, see “Cold Booting the CK30” on page 103.
•Try reloading the firmware. For help, see “Upgrading the Operating System” on page 79.
•If the CK30 will not boot or reset, contact your local Intermec service representative for help.
96 | CK30 Handheld Computer User’s Manual |
