Manuals / Intermec / Computer Equipment / Personal Computer

Intermec Problems and Solutions, Problems While Operating the CK30, Problem Solution

Models: CK30

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Chapter 6 — Troubleshooting and Maintaining the CK30

Problems and Solutions

You can also use the CK30 diagnostics to help analyze and solve problems. For help, see Chapter 5, “Running Diagnostics,” on page 81. If you have problems with the TE 2000 terminal emulation applications, see the appropriate TE 2000 guide.

If you send the CK30 in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the keypad and other hardware features match the original configuration when repairing or replacing your computer.

Problems While Operating the CK30

Problem	Solution
You press I to turn on the CK30 and	Make sure the contrast is not set all the way to the darkest or
nothing happens.	lightest setting. Press B and then E repeatedly until you
	reach the desired contrast level.
	If you have a CK30 with a color screen, make sure the
	backlight is on by pressing E.
	Make sure you have a charged battery installed correctly. For
	help, see “Charging and Installing the Battery” on page 5.
	The battery may be discharged. Replace the battery with a
	spare charged battery, or charge the battery and try again.

The Battery light is on.	The battery charge is low. You have a few minutes of power
	left. Immediately replace the battery with a spare charged
	battery, or charge the battery.

The computer appears to be locked up and you cannot enter data.

•(CK30 with an 802.11b/g radio only) Wait at least 10 seconds and try again. If the CK30 is still connecting to the DCS 30X or Intermec Gateway or the host, it ignores any input from the keypad or scanner.

•Press I to turn off the CK30 and then press I again to turn on the CK30.

•Press and hold the I button for five seconds to warm boot the CK30.

•Perform a cold boot on the CK30. For help, see “Cold Booting the CK30” on page 103.

•Try reloading the firmware. For help, see “Upgrading the Operating System” on page 79.

•If the CK30 will not boot or reset, contact your local Intermec service representative for help.

96	CK30 Handheld Computer User’s Manual

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Intermec user manual Problems and Solutions, Problems While Operating the CK30, Problem Solution

Contents

CK30 Handheld Computer CK30 Handheld Computer User’s Manual Contents Developing and Installing Applications CK30 Handheld Computer User’s Manual Troubleshooting and Maintaining the CK30 Safety Summary Before You BeginSafety Icons Global Services and Support Warranty InformationWeb Support Service Description This option Who Should Read This Document?Telephone Support U.S.A.Related Documents Patent InformationOther Copyright Information Xii Using the CK30 Handheld Computer Introducing the CK30 Handheld Computer Features Included With the Different Models of the CK30 FeatureThese options are available for the CK30B and CK30C Using the Battery Charging and Installing the BatteryTo charge the battery To install the batteryCK30 Accessory Charging Time Charging Times for CK30 BatteriesMaximizing Battery Life Checking the Battery StatusMaximizing the Life of Your Battery Battery Icon StatusUsing the Keypad 42-Key Large Numeric and Function Keypad 50-Key Full Alphanumeric Keypad 52-Key Full Alphanumeric Keypad Orange KeyUsing the Color-Coded Keys Using the Color-Coded KeysYou Want To Press ExampleUsing the Alpha Key on the 42-Key Keypad Capitalizing All CharactersUsing the Screen Using the Power I KeyUnderstanding the Screen Icons CK30 Screen IconsIcon Description Using the Mouse Pointer To turn on the mouse pointerUnderstanding the Mouse Pointer Keys Repositioning a Window Understanding the Status Lights Understanding the CK30 Status LightsLight Name Description Light Status What It MeansChanging the Beeper Volume Method ProcedureUnderstanding the Beeps Understanding the CK30 BeepsScanning Bar Codes UPC/EANPress I to turn on the CK30 Scanning With the 2D Area Imager To scan a bar code label with the 2D area imagerAttaching a Tethered Scanner Supported Device Required CableTo attach a tethered scanner Using the SD Card To insert an SD cardTo remove the SD card Configuring the CK30 How to Configure the CK30 Parameters Use Setup Assistant on the CK30Scan Bar Codes Use Configuration Commands Configuring the CK30 With the Setup Assistant Configuring the CK30 With the Configuration Utility To open the Configuration UtilityConfiguring the CK30 Configuration Utility Menu Options Navigating in the Configuration UtilityMenu Option Description To Do This PressRestoring Default Settings Exiting the Configuration UtilityTo restore factory default settings To exit the Configuration UtilityConfiguring the CK30 by Scanning Bar Codes $+BV1Configuring the CK30 Through the Network Configuring the CK30 in a UDP Plus NetworkTo set up the DCS 30X or Intermec Gateway To set up the host computer To set up the applicationConfiguring the CK30 in a TCP/IP Direct Connect Network Example Configuring the CK30 for Your Network Configuring Serial CommunicationsTo use serial communications with your CK30 Configuring 802.11b/g Radio Communications Configuring the Network Parameters for a TCP/IP NetworkTo use wireless communications in a TCP/IP network Configuring the Network Parameters for a UDP Plus Network Configuring Ethernet Communications To use wireless communications in a UDP Plus networkTo use the CK30 in an Ethernet network Configuring Bluetooth Radio Communications To configure the CK30 for wireless printingBluetooth Commands Command DescriptionConfiguring Security Loading CertificatesTo load certificates on the CK30 Configuring WPA Security Network Password dialog box appearsTo enable WPA security on your CK30 To enable WPA-PSK security on your CK30 Configuring 802.1x Security To enable 802.1x security on your CK30Configuring Static WEP Security To enable WEP security on the CK30To disable security Disabling SecurityTo save configuration changes by scanning a bar code Send .+1 as the last command from the host applicationConfiguring the CK30 Developing and Installing Applications Developing Applications for the CK30 Developing a New Application for the CK30Developing a Web-Based Application To open iBrowse or IE BrowserInstalling Applications on the CK30 PSKInstalling Applications Using ActiveSync Installing ActiveSync and Establishing a Partnership To install ActiveSync and establish a partnershipMicrosoft ActiveSync Screen Using ActiveSync to Copy Files and Install Applications To install an application on the CK30 using ActiveSyncInstalling Applications Using Your SD Card Installing Applications Using the FTP ServerTo install applications using the SD card Installing Applications Using Wavelink Avalanche To create and install the AutoRun.dat file on your CK30Launching Your Application Automatically Customizing How Applications Load on the CK30Script Command Description CallDeveloping and Installing Applications Managing the CK30 Accessing the System Main Menu To access the System Main MenuTo exit the System Main Menu To run an application using the Run command Managing Files on the CK30Running an Application From File Manager To open File ManagerTo run an application from the Command Line Deleting a File With File ManagerTo delete a file Copying a File With File Manager Viewing the Properties of a File With File ManagerTo copy a file To view the properties of a fileManaging Applications on the CK30 Viewing All Applications Currently Running on the CK30To view applications currently running on the CK30 Switching Between Applications Closing an ApplicationTo close an application To switch between applications Viewing the Properties of an ApplicationTo view the properties of an application To set a password To change your passwordTo remove password protection Backing Up Your FilesTo back up your files Select Backup the File System Upgrading the Operating SystemTo upgrade the operating system Running Diagnostics Diagnostic Test NumberUsing Diagnostics on the CK30 To open the diagnostics menuUnderstanding the Diagnostics Screens Battery InformationTo close the Diagnostics menu From the System Main MenuBluetooth Console Sample ScreenBootcode Version Contrast TestHardware Configuration Table Display TestInstalled Fonts Intermec Value Add Information Keypad TestLED Test Memory InformationNetwork Connection Test Network Interface Information Operating System Version Ping UtilityPSC Utility Radio SSI UtilityRead CPU Registers Sound TestRunning Diagnostics Troubleshooting and Maintaining the CK30 SectionsProblems and Solutions Problems While Operating the CK30Problem Solution Problems While Configuring the CK30 Problems While Configuring 802.1x SecurityProblems While Configuring 802.1x Security ProblemProblems While Configuring 802.1x Security Problems With Wireless Connectivity Problems Transmitting Data Through the Serial Port Problems While Scanning Bar CodesProblems With Wireless Connectivity Problems While Scanning Bar Codes Booting the CK30 Warm Booting the CK30 Cold Booting the CK30To warm boot the CK30 To cold boot the CK30Cleaning the Scanner Window and CK30 Screen To clean the scanner window and computer screenAppendix Physical and Environmental Specifications Bar Code Symbologies Bar Code Specification Depth of Field / Scanning RangeKeypad Options Standard Range Laser Scanner Optical ParametersSymbology Density Min Max Mil Inch Advanced Long-Range Laser Scanner Optical ParametersID Linear Imager Reading Distances Accessories for the CK30 AG2 Protective Boot AD1 Communications DockAD2 4-Bay Communications Dock AG1 Protective CasePower Supply Typing Characters Not Printed on the KeypadAV1 Vehicle Cradle Typing Hidden Characters on the Standard KeypadsTyping Hidden Characters on the International Keypads Typing Hidden Characters on the 3270/5250 TE KeypadsType 42-Key 50-Key 52-Key Type 42-Key 52-KeyTyping Hidden Characters on the VT/ANSI TE Keypads Typing Hidden Characters on the VT/ANSI 42-Key KeypadTo Type Press This Key Sequence on the 42-Key Keypad Default Configuration Default Scanner ConfigurationSymbology Default Value Symbology Options Default ValueScanner Model Default Value Scanner Settings Default ValueScanner Port Settings Default Value Imager Settings Default ValueDefault Communications Configuration PSK Settings Default Value UDP Plus Settings Default ValueDefault CK30 Settings Configuration CK30 Settings Default ValueIndex Index CK30 Handheld Computer User’s Manual 121 Configuration IBrowse 124 Radio TCP/IP CK30 Handheld Computer User’s Manual 127 128 Page 073528-001