Chapter 6 — Troubleshooting and Maintaining the CK30
Problems With Wireless Connectivity (continued)
Problem
The network connection icon is in the status bar, but the host computer is not receiving any data from the CK30.
Solution
In a UDP Plus network, there may be a problem with the connection between the DCS 30X or Intermec Gateway and the host computer. Check with your network administrator or see the user’s manual for the DCS 30X or Intermec Gateway.
In a TCP/IP network, there may be a problem with the connection between the access point and the host computer. Check with your network administrator or use your access point user’s manual.
Problems Transmitting Data Through the Serial Port
If you are having problems sending or receiving data through the integrated serial port on the CK30, check these possible problems:
•Make sure the CK30 is connected to the PC, host computer, or
•If the CK30 is in a communications dock, make sure that the communications dock is connected to the serial device using the appropriate cable.
For more information on using the serial port, see “Configuring
Serial Communications” on page 39.
Problems While Scanning Bar Codes
| Problem |
| Solution |
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| You cannot see a red beam of light from |
| There are two possible problems: |
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| the scanner when you press the Scan |
| • You may be too far away from the bar code label. |
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| button and aim the scanner at a bar code |
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| Try moving closer to the bar code label and scan it |
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| label. |
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| again. |
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| • You may be scanning the bar code label “straight |
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| on.” Change the scanning angle and try again. |
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| You can test the effective range of the scanner. Move |
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| within 2 feet of a wall and test the scanner. You need to |
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| be within the scanning range to scan bar code labels. For |
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| help scanning bar codes, see “Scanning Bar Codes” on |
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| page 20. |
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100 | CK30 Handheld Computer User’s Manual |
