Asante Technologies 8001/P/W

use dynamic IP address, the address might have been changed

after your last check.

• Internet traffic might slow down the webpage access. Please wait.

• Be sure that you are using http port. The default setting is Port 80.

It will be converted to the private camera IP address.

• The port assigned for your camera might not able to access the

Internet. Contact your ISP to acquire a usable port.

• The proxy server might be blocking you from connecting to the

camera. Do not set the proxy server.

• Please be sure that the default gateway address is correct.

• Your router might need Port conversion. Refer to the user manual

of your router for details.

• The package filtering function of the router might have blocked the

access to the external Internet. Refer to the user manual of your

router for details.

• If you are using DDNS, please remember to set the default

gateway and server address.

• If none of the procedures above is working, please reset to the

factory default values and re-install.

• If the problem still persists, there might be some problems with the

product. Contact the dealer who sold you the product for more

help.

No image appears on the

main control screen. • When using PC to connect to the camera for the first time, a

security warning window will tell you that you need to download

the ActiveX control. When you are using Windows 2000 or

Windows XP, you might need a properly- authorized user account

to install the application

• Network traffic might slow down the video streams. If the video is

extremely slow, select a lower resolution for a lower bandwidth

requirement.

Check whether the Active X

control of the camera has

been installed in your

computer.

Select C:\Windows\Downloaded Program Files to check if the file

“Media Viewer Class” is registered. The status bar should indicate

the file has been installed. If you do not see this file, be sure that

your Internet Explorer security is properly set (the default value is

moderate). Re-connect to the camera main page and download the

file again. Incomplete download or installation of the camera ActiveX

control is the major reason for this problem. Check the security

setting of your Internet Explorer. Close and re-open Internet

Explorer, and enter the main page to see if you can log in.

Internet Explorer displays

the following message:

Downloading the ActiveX

control is prohibited under

the current security

setting."

Change the IE security setting to allow downloading unsigned

ActiveX control.

IE→Tools→Internet Options→Security→Custom Level. Change

"Inactive" to "Tips" for the ActiveX control if required.

The camera can operate

only in the LAN rather in

the Internet environment.

• A firewall mechanism might have been activated. Check the

setting of your system or ask your network administrator. To

access the camera from the Internet, you may need to change the

setting of the firewall.

• Make sure that your camera does not conflict with other servers

on the same LAN.

• Check the router and make sure that its setting allows it to access

your camera from the Internet.

The number of frames

transmitted are less than

the defined value.

• Congestion of the network or objects of the image may affect the

number of frames transmitted. The number of frames may be less

than the defined value when the

are transmitted via a con

ested

All other names may be trademarks or registered trademarks of their respective owners. Specifications subject to change without prior notice.