Asante Technologies 8001/P/W

network.

• The number of frames transmitted may become less when

multiple users are viewing the video stream.

• The network hub might be another reason for this problem,

especially when multiple camera video streams are viewed

simultaneously.

When the audit function is

activated, the video

streaming area becomes

black or the transmission

becomes slower.

• When you connect your PC to the camera, no sufficient bandwidth

is available to support more frames with the current resolution of

video streams. Reduce the resolution to QCIF(176x144) or CIF

(320x240) and deactivate the audio function.

• The audio signal needs 32 to 64 kbps of your bandwidth. You can

deactivate the audio function to improve the image quality. Your

Internet service may have not sufficient bandwidth to support

audio transmission.

Images cannot be

transmitted via e-mail or

FTP.

• Make sure the IP address of the gateway and domain server

(DNS) have been defined correctly.

• Where FTP still fails, contact your ISP or network administrator to

check the FTP server.

I can't control the camera to

move up, down, right, left or

to the center or preset

point.

• When communication to the camera stops, click "Refresh" on

your IE browser to refresh the transmission.

• It might be that other users are controlling the movement of the

camera.

• The horizontal/vertical movement of the camera has reached its

limit.

• The horizontal/vertical remote control option of the camera might

have been deselected.

I can't control the camera to

move up, down, right, or left

smoothly.

Delay might occur when you are accessing a video stream and

remotely moving the camera horizontally. Where significant delay is

identified when you move the camera horizontally or vertically

deactivate the audio streams and/or reduce the size of the video

stream...

Camera has a problem

focusing. • The lens might be contaminated with dust, fingerprints, or other

dirt. Use a special cleaning cloth to clean the lens or adjust the

focus manually.

• Focusing might be impossible in some cases. If the object is too

close to the lens, more it away from your camera.

Color of the video stream is

too deep or light. • Please confirm that the image your are watching has the best

quality. Adjust the setting of your display card (color quality) to at

least 16 bits (24 bits or more are recommended).

• Incorrect camera video setting. You may need to adjust some

parameters, such as brightness, contrast, color, and saturation.

Video stream flashes. • Incorrect power cord frequency may cause flashing of the image.

Confirm that your camera uses NTSC or PAL system.

• The image flashes if the objects are black. In this case, adjust the

illumination brighter around your camera.

Noise may be produced if you install your camera at a very dark

place. Adjust the illumination around your camera.

This is noise problem

during transmission of the

image.

How to reboot my camera? If you only need to re-boot the system and don't want to change any

setting, enter the Setting page and select the Reboot option at the

bottom of the screen. The system will reboot automatically.

I can't replay recorded files. Confirm that you have installed Microsoft®’s DirectX 9.0 or above

and use Windows Media Player 9 or above.

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