9.Troubleshooting and FAQs

[Troubleshooting]

The audio card driver could not be installed on my PC.Instructions:

1.Make sure that you have properly plugged the audio card in the PCI Express slot on your motherboard.

2.Check that the Windows hardware device manager has discovered a multimedia audio device. If no device is found, please try scanning for new hardware.

3.Try soft reboot (restart) your Windows.

4.Remove the card, plug it into another PCI Express slot, and try again.

I couldn’t find the Xonar HDAV Center

Instructions:

1.Make sure you have installed the driver

2.Find the Xonar HDAV Center icon in the system tray on the bottom right-hand corner of the screen. Double click the icon to open the Xonar HDAV Center utility..

3.If the icon could not be found in the system tray, go to the Windows Control Panel and double click the “Xonar HDAV Center” icon to make it visible in the system tray again.

4.After the driver installation is complete, it’s recommended that you reboot your computer to complete the setup. If the icon still doesn’t appear, please try installing the driver package again.

I can’t hear any sound from my analog speakers

Instructions:

1.Xonar HDAV 1.3 card needs the power cable to supply addition power in addition to the basic PCI Express bus power. Please double check you have plugged the small 4-pin power plug onto Xonar HDAV 1.3 power connector. If you did not plug the internal power, Xonar HDAV Center will remind you a warning message and won’t allow your operation when you double click Xonar HDAV Center icon in the system tray.

2.Ensure that you have connected speakers properly and have powered on your speakers

3.Ensure that the device master volume or the software player has NOT been muted on the Xonar HDAV Center

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ASUS Xonar HDAV 1.3