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Chapter 5 - Troubleshooting
The device’s Web pages are not accessible.•Try pinging the device’s IP address.
•The unit is trying to acquire a DHCP IP address. Make sure that the Ethernet cable connection is secure.
•Verify that the DHCP server on the network is functioning.
•If you do not have a DHCP server or want to use a fixed IP address instead, you need to reconfigure the device to use a static network assignment.
•If the device network information has been statically assigned (i.e. not via DHCP), ensure that the DNS server IPaddress is correct, and that the network domain name has been provided and is correct.
The web browser complains often about errors on the page.
•Ensure that the web browser supports frames and that javascript is enabled.
Although the device’s internal web pages should be accessible from most modern web browsers, we recommend using Microsoft IE 5.0 (or later version) or Netscape4.0 (or later version) for optimal results.
The interface is configured for PPPoE, but is not working.
•If authentication is required, check that the username and password are correct.
•The PPPoE server may require special Service Name or AC Name tags. Check with the server if these tags are required and make sure the appropriate values are configured.
I’ve forgotten the IP address of the device, and hence cannot reach it via my web browser
•Please refer to Chapter 4.1 IVR Operation for how to use IVR to check your WAN port status.
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