Remove everything and reinstall Windows

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any Windows Desktop apps that were not originally installed on the system at the factory.

NOTE: During Refresh, a list of removed Windows Desktop apps will be saved to your Windows Desktop so you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1.On the Start screen, point to the far-right upper or lower corner of the screen to display charms.

2.Click Settings.

3.Click Change PC settings in the bottom right corner of the screen, and then select General from the PC settings screen.

4.Under Refresh your PC without affecting your files, select Get started, and follow the on- screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The Remove everything and reinstall Windows option provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal data you wish to retain.