Problem

Action

Cannot access the Internet

• Move the router closer to the wireless client.

via wireless LAN adapter.

• Check whether the wireless adapter is

 

connected to the correct wireless router.

 

• Check whether the wireless channel in use

 

conforms to the channels available in your

 

country/area.

 

• Check the encryption settings.

 

• Check if the ADSL or Cable connection is

 

correct.

 

• Retry using another Ethernet cable.

Internet is not accessible.

• Check the status indicators on the ADSL

 

modem and the wireless router.

 

• Check if the WAN LED on the wireless

 

router is ON. If the LED is not ON, change

 

the cable and try again.

When ADSL Modem “Link”

• Restart your computer.

light is ON (not blinking), this

• Refer to the Quick Start Guide of the

means Internet Access is

wireless router and re-configure the settings.

possible.

• Check if the WAN LED on the wireless

 

router is ON.

 

• Check the wireless encryption settings.

 

• Check if the computer can get the IP

 

address (via both wired network and

 

wireless network).

 

• Ensure that your web browser is configured

 

to use the local LAN, and is not configured

 

to use a proxy server.

If the ADSL “LINK” light blinks

• Ensure that all your cables are all properly

continuously or stays off,

connected .

Internet access is not possible

• Disconnect the power cord from the ADSL

- the Router is unable to

or cable modem, wait a few minutes, then

establish a connection with

reconnect the cord.

the ADSL network.

• If the ADSL light continues to blink or stays

 

OFF, contact your ADSL service provider.

Network name or encryption

• Try setting up the wired connection and

keys are forgotten.

configuring the wireless encryption again.

 

• Press the Restore button at the rear panel

 

of the wireless router for more than five

 

seconds.

Chapter 6: Troubleshooting

RT-N12 B1

39

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Asus RTN12B1 user manual Cannot access the Internet