I N C A S E O F
If you have difficulty operating this telephone answering system, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800
No Dial Tone
Make sure all plugs are connected properly. Check the line cord connections at the modular jack and at the telephone. Also check the coiled handset cord connection at both ends.
Call Cannot Be Dialed or Is Dialed Slowly
•This product comes set for touch tone (TT) dialing. Make sure you choose the correct dialing mode (TT/DP); touch tone dialing will not work if you have dial pulse (DP) service.
•If you just used Temporary Tone, leave the handset on the base for a few seconds before making another call.
Telephone Does Not Ring
•Make sure the RINGER switch is set to the middle or top setting (the lowest setting turns it off).
•If there are several other telephones on the same line, try disconnecting some of the other telephones. Having too many telephones connected can also create problems such as low ringer volume, or impaired sound quality during calls.
Message Window Is Blank
•Make sure the power cord is securely connected to both the answering system (and threaded through the strain relief tab) and an electrical outlet not controlled by a wall switch.
•Press Oto make sure the system is on.
D I F F I C U LT Y
Messages Are Incomplete
•The system can accept messages up to three minutes long. If a caller leaves a very long message, part of it might be lost when the system disconnects the call after three minutes.
•If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.
•If the system’s memory fills up during a message, the system stops recording and disconnects the call.
System Does Not Answer After Correct Number of Rings
•If the Toll Saver feature is on, the number of rings changes from four to two when you have new messages waiting.
•In some cases, the system might be affected by the ringing system used by the local telephone company.
•If the system’s memory is full or the system is off, the system answers after 10 rings.
System Will Not Record Messages
When memory is full and the Message Window displays F, saved messages must be deleted before new messages can be recorded.
System Does Not Respond To
Remote Commands
•Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone.
•The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.
•There may be noise or interference on the phone line you are using. Press dial buttons firmly.
•Make sure you are entering your Remote Access Code correctly.
•You might be calling from a phone that sends tones too short for your answering system to detect.
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