AT&T 9351 Case of Difficulty, If the phone doesn’t work at all, check these items first

9351_book_2ATT 1/1/01 3:33 PM Page 22

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.

For Customer Service, visit our website at www.telephones.att.com or call

1 800 222–3111.Please retain your receipt as your proof of purchase.

If the phone doesn’t work at all, check these items first:

•Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the modular jack.

•Make sure the base antenna is fully upright.

•If the handset does not beep when you press P, the battery might need charging.

•Make sure the battery pack is installed correctly.

•If you have dial pulse (rotary) service on your phone line, make sure the dial mode is set to dial pulse (see INSTALLATION).

If the above suggestions don’t solve the problem, try re-initializing the handset and base:

1Disconnect the power to the base.

2Remove the handset battery pack.

3Wait a few minutes.

4Connect the power to the base.

5Insert the handset battery pack.

6Put the handset in the base to re-initialize.

If you hear a two-beep signal when you try to use the handset:

•You might be out of range. Move closer to the base and try again.

•If moving closer to the base doesn’t help, try following the directions above for re-initializing the handset and base.

If the phone does not ring when you receive a call:

•Make sure the handset ringer is on.

•Make sure the telephone line cord is connected firmly to the base and the telephone jack.

•Make sure the AC adapter is plugged firmly into an outlet not controlled by a wall switch.

•You might be too far from the base; move closer.

•You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.

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