TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

 

 

 

Slight smoke or odor during

1.

Residues from manufacturing

1.

Problem will stop after a few

initial operation

2.

processes and log curing

2.

hours of operation

 

 

 

 

Not enough air

Check burner for dirt and

 

 

 

 

 

debris. If found, clean burner

 

 

 

 

 

(see Cleaning and Mainte-

 

 

3.

Gas regulator defective

3.

nance, page 27)

 

 

 

 

Replace gas regulator

 

 

 

 

 

 

Fireplace produces a whistling

1.

Turning control knob to HI

1.

Turn control knob to LO

 

noise when burner is lit

 

position when burner is cold

 

position and let warm up for

 

 

2.

Air in gas line

2.

a minute

 

 

 

 

Operate burner until air is

 

 

 

 

 

removed from line. Have gas

 

 

 

 

 

line checked by local natural

 

 

3.

Air passageways on fireplace

3.

gas company

 

 

 

 

Observe minimum installation

 

 

4.

blocked

4.

clearances (see page 10)

 

 

Dirty or partially clogged

Clean burner (see

Cleaning

 

 

 

burner orifice

 

and Maintenance,

page 27)

 

 

 

 

 

or replace burner orifice

 

 

 

 

 

 

 

White powder residue forming

1.

When heated, vapors from

1.

Turn fireplace off when using

within burner box or on adjacent

 

furniture polish, wax, carpet

 

furniture polish, wax, carpet

walls or furniture

 

cleaners, etc. may turn into

 

cleaners or similar products

 

 

 

white powder residue

 

 

 

 

 

 

 

 

 

 

 

Moisture/condensation noticed

1.

Not enough combustion/ven-

1.

Refer to Air for Combustion

on windows

 

tilation air

 

and Ventilation requirements

 

 

 

 

 

(page 6)

 

 

 

 

 

 

 

 

 

Remote does not function (Re-

1.

Battery is not install. Battery

1.

Replace 9-volt batteries in

mote-Ready Models Only)

 

power is low

 

receiver and remote control

 

 

 

 

 

 

Fireplace produces a clicking/

1.

Metal expanding while heating

1.

This is common with most

ticking noise just after burners

 

or contracting while cooling

 

fireplaces. If noise is exces-

are lit or shut off

 

 

 

sive, contact qualified service

 

 

 

 

 

person

 

 

113133-01C

www.desatech.com

31

Page 31
Image 31
Desa VDCFTNA Slight smoke or odor during, Initial operation Processes and log curing, Not enough air Check burner for dirt