Appendix A
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800)
No dial tone.
Telephone does not ring.
•Make sure all plugs are connected properly. Inspect the telephone line cord connections at the wall jack and telephone. Also inspect the coiled handset cord connections at both ends.
•Unplug the telephone and connect it to another wall jack. If it still does not work and other telephones in your home are working, the problem is with this telephone.
•Make sure the RINGER switch is set to LO or HI.
•If there are several other telephones on the same line, try disconnecting some of the other telephones. Having too many telephones connected can also create problems such as low ringer volume or impaired sound quality during calls.
Incorrect time | • | If you subscribe to caller ID service, your service |
and date on |
| provider sends the time with the caller ID information. |
incoming calls. |
| The time and date should be correct after receiving a |
|
| call. If the time and date is not correct after receiving a |
|
| call, report the problem to your service provider. |
| • | If you do not have caller ID service, please set the time |
|
| and date manually (see page 13). |
|
|
|
CALL INFO | • | Make sure the telephone line cord is connected properly. |
light incorrectly |
|
|
flashing. |
|
|
Difficulty storing numbers in memory.
•Make sure you are pressing the correct sequence of buttons for storing numbers.
•If you are interrupted by a recorded announcement asking you to hang up or by a loud buzzing noise, hang up and store the number without lifting the handset.
Screen is blank. | • | Make sure the batteries are correctly installed. |
| • | Replace batteries with new batteries. |
Screen displays | • | The telephone has received incomplete or corrupted |
ERR. |
| caller ID information from the telephone service |
|
| provider. |
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