Appendix
Troubleshooting
•If the caller pauses for longer than seven seconds, the answering system stops recording and disconnects the call.
•If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call.
•If the caller’s voice is very soft, the answering system may stop recording and disconnects the call.
•If someone picks up the call at a telephone on the same line during a message, the answering system stops recording and disconnects the call. Part of the message may be lost.
Difficulty hearing messages.
•Press 
VOLUME to adjust the speaker volume on the telephone base.
•Press 
DIR/VOLUME to increase the message playback volume on a handset.
The answering system does not answer after correct number of rings.
•Make sure the answering system is on. When the answering system is on, ANS ON should show on the handset and the 
ANSWER ON/OFF light is lit on the telephone base (see Answering mode on page 16).
•If toll saver is selected, the number of rings changes to two when there are new messages (see Number of rings on page 17).
•If the memory is full or the answering system is off, the answering system answers after 10 rings.
•In some cases, the answering system is affected by the ringing system used by the telephone service provider.
•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system and voicemail on page 41). To determine how many rings activate your voicemail, contact your telephone service provider.
•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
The answering system announces, “Time and date not set.”
• You need to reset the date and time (see Set date/time on page 13).
The answering system does not respond to remote commands.
•Make sure to enter your remote access code correctly (see Remote access on page 49).
•Make sure you are calling from a
