I N C A S E O F D I F F I C U L T Y
If you have difficulty operating this phone, try the suggestions below. If you still have trouble, call
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Please retain your receipt as your proof of purchase.
If the phone doesn’t work at all, check these items first:
•Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.
•Make sure the telephone line cord is plugged firmly into the base unit and the modular jack.
•Make sure the base antenna is fully upright.
•If the handset does not beep when you press P, the battery might need charging.
•Make sure the battery pack is installed correctly.
•If you have dial pulse (rotary) service on your phone line, make sure the dial mode is set to Dial Pulse (see
INSTALLATION).
If the above suggestions don’t solve the problem, try
1Disconnect the power to the base.
2Remove the handset battery pack.
3Wait a few minutes.
4Connect the power to the base.
5Insert the handset battery pack.
6Put the handset in the base to
If you hear a
•You might be out of range. Move closer to the base and try again.
•If moving closer to the base doesn’t help, try following the directions above for
If you hear “popping” or “clicking” when using the phone:
•Make sure the base antenna is fully upright.
•You may be out of range. Move closer to the base.
•Household appliances plugged into the same circuit as the base can sometimes cause interference. Try moving the appliance or the base to another outlet.
•The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor.
•If the buttons don’t work, try placing the handset in the base for at least 15 seconds.
If the phone does not ring when you receive a call:
•Make sure the handset Ringer is on. (Press rto turn Ringer on.)
•Make sure the telephone line cord is connected firmly to the base and the telephone jack.
•Make sure the AC adapter is plugged firmly into an outlet not controlled by a wall switch.
•You might be too far from the base; move closer.
•You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.
If you hear other calls while using your phone:
Disconnect the base from the modular jack and plug in a corded telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone service company.
If you are unable to operate special telephone services or other equipment requiring touch tone signals:
If you have dial pulse (rotary) service, follow the directions under “Temporary Tone” in the TELEPHONE OPERATION
section of this manual.
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