AT&T SBC-420 user manual Transferring Calls, Hold, Mute, Flash/Feature, REDIAL/LAST Number Redial

While off-hook, press TRANSFER followed by the extension to which the call is to be transferred. Transfer 11

CID:000/001

The call will automatically be placed on hold at the transferring extension. Hang up.

TELEPHONE

TELEPHONE OPERATION

TRANSFERRING CALLS

Calls answered at one extension can be transferred to any available extension in the system.

TO TRANSFER A CALL

1 .

2 .

3 .

NOTES:

■If a call is transferred and not answered by the intended recipient, an alert tone will sound every 3 minutes (Hold Reminder is programmed ON). After 20 minutes without being answered, the call will automatically be dropped.

■If an extension number is not entered within 10 seconds, the call will remain on hold and the display will return to idle mode.

■If DO NOT DISTURB is activated at the receiving extension, the calling party will hear a fast busy tone.

ANSWER A TRANSFERRED CALL

The extension receiving the transferred call will sound a fast ring. The line indicator for the transferred call will flash rapidly to inform the call recipient which line to pick up.

1 . If your phone rings the distinctive transfer ring, simply go off-hook to take the call.

NOTE:

■Any extension can answer a transferred call by simply pressing the line select button for the call being transferred.

HOLD

Places the current call on HOLD. Both parties cannot hear each other when HOLD is engaged.

TO PLACE A CALL ON HOLD

1 . Press HOLD.

2 . The LINE INDICATOR will flash (regular) to indicate that the call is on Hold.

TO RELEASE A CALL ON HOLD

1 . Press the flashing LINE button or pick up another phone on the same line.

2 . The call will be released from hold.

Any 420 extension in a system can take a call off-hold.

NOTES:

■If the Hold Reminder is programmed ON, an audible reminder will alert you that the call has been left on hold for more than 3 minutes.

■If a call has been on hold for more than 20 minutes, the unit will automatically disconnect the call.

	TELEPHONE OPERATION
	MUTE
Disables the microphone on the 420 handset, headset and speakerphone. This is useful for
private conversations in the middle of a call.
TO MUTE A CALL
1	. Press MUTE.
2	. The MUTE INDICATOR will light to indicate that the 420 has been muted.
TO RELEASE MUTE
1	. Press MUTE.
2	. Mute is released and the call can be resumed.
	FLASH/FEATURE	TELEPHONE
sequences.
Used to answer a call waiting call or to activate a telephone company feature. The FLASH

command can be programmed into the one-touch FEATURE KEYS and the DIRECTORY dialing

REDIAL/LAST NUMBER REDIAL

Automatically dials the last number called, up to 32 digits in length.

1	. Press REDIAL.	OR	1	. Go off-hook manually.
2	. The 420 will automatically go off-hook		2	. Press REDIAL.
	using the speakerphone.

The number stored in the Last Number Redial memory can be transferred to the Directory (see page 34) or a Feature Key (see page 36).

AUTO REDIAL

The 420 can automatically redial a busy number. It will make 10 attempts at 30 second intervals.

1 . Press REDIAL/AUTO REDIAL twice within 3 seconds. The AUTO REDIAL LED will flash and the speakerphone will go off-hook on the prime line (if available). The MUTE light comes on.

2 . To end the Auto Redial and talk to the party you are calling, press SPEAKER, HEADSET or lift the handset.

NOTE:

■The LED will flash slowly between dialing attempts and rapidly during the actual dialing to alert you that the Auto Redial mode is active.

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