CE800B User Manual

Troubleshooting

Operation problems can be due to a variety of causes. The first step in solving them is to make sure that all cables are securely attached and seated completely in their ports.

In addition, updating the product’s firmware may solve problems that have been discovered and resolved since the prior version was released. If your product is not running the latest firmware version, we strongly recommend that you upgrade. See The Firmware Upgrade Utility, page 31, for upgrade details.

Problem

 

 

 

 

 

 

 

 

 

 

 

 

Action

 

 

 

 

 

 

 

 

 

 

 

No video

 

 

Make sure that all cables are securely plugged into

 

 

 

 

their ports.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor video quality.

 

 

The video quality can be improved by reducing the

 

 

 

 

refresh rate.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Touchscreen does not work.

 

To include a touchscreen in your CE800B installation,

 

 

 

 

you must purchase an additional USB extender.

 

 

 

 

 

 

 

 

 

 

 

Keyboard hotkeys do not work

 

Check that the USB cable that connects to the KVM

when combining a KVM

 

 

switch is connected to the Type A keyboard port and

switch in the installation.

 

 

not the mouse port.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TP Wiring Diagram / TP Pin Assignments

 

 

 

 

 

 

 

 

PAIR 3

 

 

 

 

 

 

 

 

 

 

 

PAIR 2

 

PAIR 1

 

PAIR 4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

2

3

4

5

6

7

8

 

 

 

 

 

 

 

 

W-O O W-G Bl W-Bl G W-Br Br

 

 

 

 

 

 

JACK POSITIONS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

T568B

 

 

 

 

 

 

 

 

 

 

 

 

AT&T 258A

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pin

Assignment

 

Pin

 

 

Assignment

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

/V OUT B

 

 

 

 

5

 

V OUT R

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

V OUT B

 

 

 

 

6

 

V OUT G

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

/V OUT G

 

 

 

 

7

 

/DO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

/V OUT R

 

 

 

 

8

 

DO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

42