6 Troubleshooting

This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer to the ATTO Technology website, www.attotech.com, or contact an authorized ATTO Technology representative.

General suggestions

•Check each cable connection on every device.

•Verify all cables are in proper working condition. Loose or broken cables are often the cause of errors or problems.

•Check that Fibre Channel devices are plugged into an AC outlet and are turned on before you add power to your computer.

Mac OS X

Note

The Celerity FC supports Mac OS X versions

10.3and later.

1Open the ATTO Configuration Tool from the ATTO Utilities CD or download from the ATTO website. Refer to the ATTO Utilities Installation and Operation Manual for additional information.

2If the adapter does not appear in the Device Listing, make sure it is properly seated in the PCI slot.

a.Remove power from the PC.

b.Remove the case.

c.Check the PCI slot.

d.Replace the case.

e.Apply power.

Note

If the Celerity adapter is properly seated and devices are still not accessible, contact an authorized ATTO representative.

3Verify the driver is loaded.

a.Click on the adapter name in the Device Listing to view the Basic Info screen.

b.If the Driver Information section indicates Unknown: driver not loaded, reinstall the driver. Refer to Installing and updating drivers on page 13.

c.If reinstalling the driver does not fix the problem, contact an authorized ATTO representative.

4Reset the NVRAM for all channels to defaults and reboot. If the problem persists, contact an authorized ATTO representative.

Note

When calling ATTO Technical Support, please have a printout of the IOreg listing and output from the Apple System Profiler available.

Windows 2000/XP/Server 2003/Vista

•If the card has been recently re-flashed, the new Windows driver must be installed. Follow the procedure in Installing and updating drivers on page 13.

•All of the external devices connected to the host adapter should be identified. If they do not appear in the Device Manager, the external devices or connection may not be working properly.

•For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured correctly.

•Procedures vary greatly: refer to the manual supplied with your system or call the computer supplier for configuration assistance.

•Windows 2000/XP/Server 2003/Vista are Plug- n-Play operating systems: be sure your computer’s BIOS is set accordingly.

•If these do not solve the problem, re-flash the host adapter and re-install the Windows 2000/XP/Server 2003/Vista driver. See Installing and updating drivers on page 13.

25 ATTO Technology Inc. Celerity FC Host Adapters Installation and Operation Manual

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ATTO Technology FC-41EN, FC-21PS, FC-42XS, FC-41XS, FC-44ES, FC-42ES, FC-41ES Troubleshooting, Mac OS, General suggestions
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FC-41EN, FC-42EN, FC-41ES, FC-42ES, FC-44ES specifications

ATTO Technology is a leader in the world of storage connectivity and network solutions, and its products are specifically designed to enhance the performance of data-intensive workloads. Among their lineup, the ATTO FC-41ES, FC-41EL, and FC-21PS stand out as powerful Fibre Channel host bus adapters (HBAs), tailored for environments that require reliable, high-speed data transfer.

The ATTO FC-41ES is known for its ability to maximize the performance of high-bandwidth applications, such as video editing, virtualization, and large-scale data storage. It features dual-port 16Gb/s Fibre Channel connections, which ensure that it can handle intensive data transactions efficiently. The FC-41ES is designed with low-latency architecture to provide a significant boost to I/O operations, making it ideal for time-sensitive applications.

On the other hand, the FC-41EL is designed for enterprise use, emphasizing energy efficiency without compromising on performance. This model also offers dual-port 16Gb/s connectivity, allowing for seamless integration into existing storage networks while providing an eco-friendly solution. The FC-41EL’s lower power consumption translates into reduced operating costs for data centers, which is a critical factor for organizations seeking to maximize their return on investment.

The FC-21PS, a SCSI-based host bus adapter, is tailored for applications that may not require the speed of 16Gb/s but still require robust performance and reliability. With its advanced technology, the FC-21PS delivers 8Gb/s speeds while maintaining compatibility with older SCSI systems. This makes it an excellent choice for organizations that are gradually upgrading their infrastructure while still needing to support legacy storage solutions.

All three adapters feature ATTO’s proprietary Advanced Data Streaming (ADS) technology, which optimizes data flow to ensure consistent performance even in highly loaded environments. This technology minimizes latency and maximizes throughput, making it invaluable for applications where every millisecond counts.

The FC-41ES, FC-41EL, and FC-21PS all come with an intuitive management software that simplifies monitoring, configuration, and troubleshooting. This ensures that IT administrators can maintain high availability and performance of their storage networks with minimal effort.

In summary, ATTO Technology’s FC-41ES, FC-41EL, and FC-21PS host bus adapters bring advanced Fibre Channel technology to the table, each tailored to meet specific performance and efficiency demands. Whether it’s high-speed video production, cost-effective enterprise storage solutions, or legacy SCSI system integration, ATTO’s HBAs are designed to deliver superior performance and reliability for all data-intensive applications.
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