5 Troubleshooting

This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer to the ATTO Technology web site (www.attotech.com) or contact an ATTO Technology authorized representative.

General suggestions

❖Check each cable connection on every device. Verify all cables are in proper working condition. Loose or broken cables are often the cause of errors or problems.

❖Check that your Fibre Channel devices are plugged into an AC outlet and are turned on before you add power to your computer.

❖If using an MIA, check to see it is operating properly.

Windows XP/2000

❖If using an Intel-based PC, Fibre Channel drives should be booted up before the host computer. If the PC is powered up before the drives, the drives may not be visible to Windows.

If the devices connected to the ATTO ExpressPCI host adapter are not accessible:

1Right-click My Computer and select Properties.

2Select the Hardware tab and select Device Manager.

3If the ATTO ExpressPCI host adapter does not appear under the SCSI and RAID controllers, shut down and make sure the ATTO ExpressPCI host adapter is properly seated in the PCI slot (remove power from the PC, remove its case, check the PCI slot, replace the case, apply power).

4Reload the driver.

5If the adapter has been identified but there is an exclamation point (!) on the listing, right click on the listing and select Uninstall.

Reboot system and repeat the installation process. If problems persist, contact your authorized ATTO Technology representative.

❖If the card has been recently re-flashed with new firmware, the new Windows driver must be installed. Follow the procedure in Chapter 4.

❖All of the external devices connected to the host adapter should be identified. If they do not appear in the Device Manager, the external devices or connection may not be working properly.

❖For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured correctly. Procedures vary greatly: refer to the manual supplied with your system or call the computer supplier for configuration assistance. Windows 2000 is a Plug-n-Play OS: be sure your computer’s BIOS is set accordingly.

❖If these do not solve the problem, re-flash the host adapter and re-install the Windows 2000 driver.

Windows NT

❖If using an Intel-based PC, Fibre Channel drives should be booted up before the host computer. If the PC is powered up before the drives, the drives may not be visible to Windows NT.

If the devices connected to ATTO ExpressPCI host adapter are not accessible:

1Open the SCSI Adapters utility in the Control Panel under Settings.

2Verify the ATTO ExpressPCI host adapter 64-bit PCI Fibre Channel host adapter appears under the Devices List.

3If it does not appear in the Device List, verify that the adapter is seated properly in the PCI slot (remove power from the PC, remove its case, check the PCI slot, replace the case, apply power).

9ATTO Technology ExpressPCI FC 3300 and FC 3305 Installation and Operation Manual

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ATTO Technology FC 3300, FC 3305 operation manual Troubleshooting, General suggestions, Windows XP/2000, Windows NT
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FC 3305, FC 3300 specifications

ATTO Technology has long been synonymous with high-performance network solutions, and its latest offerings, the FC 3300 and FC 3305, are no exception. Designed to enhance storage connectivity, these Fibre Channel host bus adapters (HBAs) are engineered to provide exceptional speed, low latency, and enhanced reliability, making them a preferred choice for data centers and businesses that require powerful data management solutions.

One of the standout features of the FC 3300 and FC 3305 is their support for up to 32 Gbps Fibre Channel data rates. This ensures rapid data transfer, which is crucial for applications that need to handle large volumes of data, such as video editing, scientific computing, and big data analytics. The adapters utilize ATTO's advanced technology to minimize bottlenecks, ensuring that data flows seamlessly between servers and storage systems.

The FC 3300 is engineered for environments where high availability and redundancy are paramount. It offers features such as dual-port capability, which enhances reliability and provides a fallback option in the event of a port failure. This is particularly important for mission-critical applications where downtime can have significant repercussions.

In contrast, the FC 3305 model is targeted at users requiring extensive scalability in their storage networks. With support for multiprotocol environments and advanced management features, the FC 3305 allows seamless integration with existing IT infrastructure. This capability ensures that organizations can upgrade their systems incrementally, rather than performing a complete overhaul.

Both models incorporate intelligent queue management, which optimizes data flow and improves response time. This technology is vital for applications that demand consistent performance under heavy loads. Furthermore, the cards are compatible with a wide range of operating systems and virtualization platforms, providing flexibility and ease of integration.

Security is also a key consideration in today’s data environments, and ATTO has incorporated features that safeguard data integrity during transfers. The adapters provide end-to-end data protection, using advanced encryption methods to secure information while it is in transit.

In summary, the FC 3300 and FC 3305 from ATTO Technology stand out in the market for their incredible speed, reliability, and flexible integration capabilities. With their advanced features, these Fibre Channel HBAs cater to the needs of businesses looking to optimize their storage solutions and enhance their overall data management capabilities. Whether it's supporting high-bandwidth applications or ensuring resilience in critical systems, ATTO continues to lead the way in high-performance networking solutions.
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