GX2401c I/B version 09050A-1
09050A-1 26
to reset the system.
Does not ring • Check the RING ON / OFF mode on the handset. Set to
RING ON mode to enable the handset ringer.
• Check that the telephone line cord connectors at both ends
are pushed in firmly until they click.
• You may have exceeded the Ringer Equivalence Number
(REN) limit of how many phones can be connected to the
same line. The REN total of all devices (printed on the
bottom label of each unit) should not exceed five (5).
Disconnect the appropriate units to lower the REN total.
No power on the
handset unit • Check the Ni-Cd battery pack for proper connection inside
the battery compartment on the handset.
• The handset rechargeable Ni-Cd battery pack may need
charging.
Does not charge • Check the Ni-Cd battery pack for proper connection inside
the battery compartment on the handset.
• Make sure the charging contacts on both the base unit and
the handset are in contact during charging.
• The charging contacts and terminals may need cleaning
with an alcohol-dampened swab.
Range is limited • Raise or reposition the antenna on the base.
• Move the base unit so that it is centrally located in your
residence or office and make sure that the base unit is not
located near appliances.
• The handset Ni-Cd battery may be weak. Recharge the Ni-
Cd battery.
• Refer to the section "Improving Cordless Reception".
Calls received flutters
or fades • The handset rechargeable Ni-Cd battery pack may need
charging.
Interference on
reception • Choose an alternate channel using the SCAN button on the
handset.
• Refer to the section "Improving Cordless Reception".
Excessive static
• Ensure that the antenna is not touching another metal
object.
• Refer to the section "Improving Cordless Reception".
B. CALLER ID SYSTEM TROUBLESHOOTING TABLE
Symptoms Possible Solution / Cause
The Caller ID panel is
blank • Check the power connection.
• Check the telephone line cord connections.
• Check the batteries for proper installation.
The Caller ID does not
show the caller's
name and / or phone
number.
• The Caller ID unit will not function until you have Caller ID
service provided by your local phone company. Call your
local phone company to have Caller ID installed on your
telephone line.
• Check your telephone line connections. Make sure all
connections are secure and connected.