Avaya 16-300272 manual External Service Management, External Services Management List

Chapter 9

External Service Management

External Services are network-based applications that can be launched from IP telephones. Broadcast Server allows users to link their alerts to such services in order to provide content and functionality beyond the scope of the Broadcast Server system. Such applications may include third-party products, solutions from other vendors, or applications developed internally by your IT staff.

The Broadcast Server system administrator must first define the service using the External Service Management functionality of Broadcast Server before a user can link to an external service. Available services are presented in a drop-down list during alert creation allowing users to select from the services defined by the administrator. See Linking alerts to external applications for more information.

The External Services Management List

The External Services management page presents the list of service records that fulfill your current filter criteria. Individual entries are displayed on this page with helpful icons displayed to the left of each entry where required.

Broadcast Server User Guide 41