Avaya manual Resetting and Power Cycling the 1692 IP Conference Phone

	Resetting and Power Cycling the 1692 IP Conference Phone
Problem/Symptom	Suggested Solution
Characters do not appear	See Phone does not activate after a power interruption, above.
on the Display screen	● Check all lines into the phone to ensure that it is properly
	connected.
	● Check the power source to ensure that your phone is
	receiving power.
	If these suggested solutions do not resolve the problem, reset or
	power cycle the phone with your system administrator’s
	assistance.
Audio quality is poor.	Various network problems might be causing the problem.
Specifically, you hear an	Contact your LAN Administrator with as complete a description
echo, static, sudden
	of the problem as possible.
silences (gaps in speech),
clipped or garbled speech.
No dial tone	Ensure that the cords into the phone are securely connected.
	Note that there might be a slight operational delay if you unplug
	and reconnect the phone. Reset or power cycle the phone with
	your system administrator’s assistance.
	Contact your system administrator if these steps do not produce
	the desired result.
Phone does not ring	Use the Up/Down Volume keys to set your ringer volume to a
	higher level. Verify that the “Do Not Disturb” feature is turned off,
	using the Select key and the Up/Down Scroll keys to scroll down
	to that item. From another phone, place a call to your extension
	to test the ringer volume.
A feature does not work as	Verify the procedure and retry. For certain features, you must
indicated in this guide (for	place the phone off-hook first.
example, the Redial key	Contact your system administrator if this action does not
does not operate as
	produce the desired result. Your phone system might have been
described)
	specially programmed for certain features applicable only to
	your installation.
All other IP Phone	Contact your system administrator.
problems

Resetting and Power Cycling the 1692 IP Conference Phone

Reset your phone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your system administrator. The basic reset procedure can resolve most problems.

1692 IP Conference Phone User’s Guide Nov 2009 25