Resetting and Power Cycling the 1692 IP Conference Phone
1692 IP Conference Phone User’s Guide Nov 2009 25
Reset your phone when other troubleshooting suggestions do not correct the problem or after
being advised to do so by your system administrator. The basic reset procedure can resolve
most problems.
Characters do not appear
on the Display screen
See Phone does not activate after a power interruption, above.
●Check all lines into the phone to ensure that it is properly
connected.
●Check the power source to ensure that your phone is
receiving power.
If these suggested solutions do not resolve the problem, reset or
power cycle the phone with your system administrator’s
assistance.
Audio quality is poor.
Specifically, you hear an
echo, static, sudden
silences (gaps in speech),
clipped or garbled speech.
Various network problems might be causing the problem.
Contact your LAN Administrator with as complete a description
of the problem as possible.
No dial tone Ensure that the cords into the phone are securely connected.
Note that there might be a slight operational delay if you unplug
and reconnect the phone. Reset or power cycle the phone with
your system administrator’s assistance.
Contact your system administrator if these steps do not produce
the desired result.
Phone does not ring Use the Up/Down Volume keys to set your ringer volume to a
higher level. Verify that the “Do Not Disturb” feature is turned off,
using the Select key and the Up/Down Scroll keys to scroll down
to that item. From another phone, place a call to your extension
to test the ringer volume.
A feature does not work as
indicated in this guide (for
example, the Redial key
does not operate as
described)
Verify the procedure and retry. For certain features, you must
place the phone off-hook first.
Contact your system administrator if this action does not
produce the desired result. Your phone system might have been
specially programmed for certain features applicable only to
your installation.
All other IP Phone
problems
Contact your system administrator.
Problem/Symptom Suggested Solution