Avaya 50-601067 User Mailbox Configuration

User Mailbox Configuration

Embedded VoiceMail creates a mailbox for each user on the IP Office system. Calls are routed to the mailbox

whenever the user's extension is busy or does not answer within the users allocated no answer time. This includes

calls that are forwarded to another internal destination.

An individual user's mailbox can be configured either through the mailbox and system short codes (refer to the

Embedded VoiceMail User Guide) or by configuring the user settings in the IP Office Manager.

 Message Waiting Indication

If supported by the user's current extension, the user will receive message waiting indication whenever

their mailbox contains new messages. The type of message waiting indication will depend on the

telephone.

 Mailbox Access

The standard default short code (*17) can be used to access an extensions associated user mailbox. Other

methods of mailbox access can be configured.

 Ringback

Embedded VoiceMail can be set to ring the user whenever they have new messages in their mailbox. This

ringback is triggered the completion of a call at the user's extension. Ringback from a hunt group mailbox

containing new messages may also occur if the user is configured to receive hunt group message waiting

indication.

 Voicemail On/Off

The sending of calls to the user's mailbox can be switched off. Note however that this does not stop other

methods of leaving messages directly in the user's mailbox.

 Access Code

An access code can be assigned to the mailbox. Anyone accessing the mailbox must first enter this code,

before they can collect messages. The access code can be reset by the user once they are in their

mailbox.

 Voicemail Reception & Breakout Numbers

Setting a Voicemail Reception number for a user, allows callers leaving a message in their mailbox to dial 0

to be transferred to that number. If used this feature should be announced in the mailbox greeting prompt.

Two transfer numbers can also be entered. The user can record a message stating that the caller can

press 2 or 3 to transfer to the specified telephone numbers.

WARNING: Changing User Names

Mailboxes are created based on the unique user name within the IP Office configuration. Changing a user name

will associate that user with a new mailbox. If it is necessary to change a user name, ensure that they have played

and deleted all messages first. If a user name is changed without clearing the original mailbox, it will be necessary

to create a short code based on the old user name in order to access the old mailbox.