Avaya 50-601067 Configuring Queues

Embedded Voicemail Installation Guide
Page 22 Embedded VoiceMail Installation
50-601067 Issue 5 (20th December 2006) IP Office 4.0
Configuring Queues
If hunt group queuing options are enabled, a call will be held in a queue when all available extensions in the hunt
group are busy. Queuing is configured for each hunt group in IP Office Manager. When queuing is selected,
announcements can be played to the queued caller. For more information, see Configuring Queue
Announcements.
To configure queuing for a hunt group:
1. Open IP Office Manager.
2. In the Navigation pane click HuntGroup and select the hunt group.
3. View the Queuing tab.
 Queuing On : Default = On
If selected, queuing will be available for the hunt group.
 Queue Length: Default = No Limit
This feature sets the number of calls that will be held in the queue at any one time. If this number is
exceeded the caller will receive the busy tone or be passed to voicemail.
 Normalize Queue Length: Default = Blank
This facility selects whether to include calls that are ringing but not answered in the queue length.
For more information, see the IP Office Manager help.