Avaya 50-601067 Auto Attendant Configuration

Auto Attendant Configuration

Overview

In addition to basic voicemail operation, you can create auto attendants using Embedded VoiceMail. Up to 4 auto

attendant services are supported.

The IP406 V2 and IP500 support up to 4 simultaneous calls to Embedded VoiceMail services. The Small Office

Edition supports up to 10 simultaneous calls to Embedded VoiceMail depending on available voice compression

channels.

Each auto attendant consists of:

 Actions

Each of the normal DTMF dialing keys; *, # and 0 to 9, can be assigned to an action. Callers can dial-

through prompts, that is press an action key while listening to the greetings prompts. You can also assign

an action to the key Fax. If a transfer action is set, on detecting fax tone the auto attendant will route the

call to the fax transfer destination as specified using the Blind Transfer action.

 Blind Transfer

Callers are transferred to the selected destination. This action is used with the key Fax so that

when a fax tone is detected the call is transferred to the specified extension.

 Dial by Number

Callers can dial the required extension number. There is no prompt associated with the action. If a

prompt is required you need to record your own.

 Unexpected results may occur if the dial plan is not a uniform length. Hunt group and user

extension numbers should all be the same length.

 Normal Transfer

Transfers the caller to a specified number. This is a supervised transfer, that is, if busy or

unanswered the call will follow the settings of the target user or hunt group. If the destination field

is left blank, callers can dial the extension number that they require, however no prompts will be

played.

 Not Defined

Take no action.

 Replay Greeting

Repeat the menu greeting.

 Transfer to Attendant

Used to access one auto attendant from another.

 Prompts

You can record separate morning, afternoon and evening (out of hours) greeting prompts. Which prompt is

used is defined by associated Time Profiles. The greeting prompt is followed by a menu options prompt.

This is used to inform the caller of the auto attendant options. For more information, see Recording

Prompts.

 In situations where time profiles are absent, overlap or conflict; the order of precedence given is to

time profiles assigned to Morning, Afternoon and then Evening.