Basic Call Handling Features

Mute

With a call in progress, you can stop the other party from hearing you.

To switch off your handset microphone:

1.Press MUTE. The lamp beside Mute is lit.

2.To switch off, press MUTE again. The lamp beside Mute is unlit.

Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short ring and the flashing symbol will appear next to the Call Appearance key.

To put an existing call on hold:

1.Press HOLD. The symbol changes to ; showing that the line is on hold.

2.To answer the second call, press the Call Appearance button with against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, press the Call Appearance button with against it.

Notes

After hold timeout (defined by your system administrator), you are reminded that you have a call on hold The phone will give a short ring and symbol is displayed for a short period.

If the system feature AutoHold is on (consult your system administrator) then you can hold an active call () by pressing the second call’s (). If AutoHold is off, then pressing the second call’s () will drop the first call.

To transfer a held call, see Transfer.

2402 and 5402 User Guide

Page 9

IP Office 4.0

15-601057 Issue 4a (11th December 2006)

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Avaya 2402 Mute, Hold, To switch off your handset microphone, To put an existing call on hold, To return to the held call

5402, 2402 specifications

The Avaya 5402 is a robust desktop phone designed for business environments that require reliable communication solutions. Part of Avaya’s flagship 9600 Series, the 5402 model caters specifically to users who need a simple yet effective tool for handling their communication needs while integrating seamlessly with modern telephony technologies.

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