Avaya 5420 Basic Call Handling Features

2420 and 5420 User Guide Page 6

IP Office 3.2 [15-601077] Issue [7] (5 June 2006)

Basic Call Handling Features

When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the

associated call appearance.

To answer an incoming call:

Do one of the following:

 If you are not active on another call, answer the call using your handset, headset or

speakerphone (see Speakerphone).

 If you are active on a call already, place the active call on hold (see Hold), and then answer the

incoming call.

 If the call appearance for the ringing call is not displayed on the current screen page, press

Exit to return to the first page of the Home screen. When you locate the call appearance for the

ringing call, press the corresponding call appearance button.

Note

 To redirect an incoming call, press Drop to redirect the call to Forward On No Answer (if set)

or voicemail (if available).

Contents

Main Page Table Of Contents Page The Telephone About this Guide Overview Page Call Appearance Keys Call Appearance Key Icons The Display System Features Basic Call Handling Features Answering a Call Making a Call Clearing a Call Headset Working Speakerphone Speed Dial Redial Mute Hold Transfer Conference Message Using Speed Dials Overview of Speed Dials Adding a New Speed Dial Dialling a Speed Dial Number Deleting a Speed Dial Editing a Speed Dial Converting a Call Log Entry to a Speed Dial Using the Call Log Overview of the Call Log Page Using The Call Log Setting Which Calls are Logged Viewing the Call Log Making Calls from the Call Log Saving a Call Log Entry to Your Speed Dial List Deleting a Call Log Entry Erasing All Logged Calls Changing Options Changing Ringer Options Adjusting the Display Contrast Call Log Setup Miscellaneous Using Self Test Default Phone/Erase All Settings Language Automatic Gain Control (AGC) Function Keys Overview of the Function Keys Display Mode Function Key Programming Shorthand Programming Mode Longhand Programming Changing Function Key Labels System Features System Features Making Calls Answering Calls Call Forwarding Diverting Calls Do Not Disturb Voicemail Default Feature Codes EU24 Expansion Module EU24 Overview Connection Using the EU24 Expansion Module Page 2420 and 5420 User Guide Page 41 IP Office 3.2 [15-601077] Issue [7] (5 June 2006) Index A B C D