Introduction

Avaya Network Management Software Systems Support Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products.

Avaya Contact Information

Table 1-1and Table 1-2provide contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management.

Table 1-1. Customer-Accessible Resources

 

 

Resource

Contact Information

 

 

Avaya Support Center

http://www.avaya.com/support

 

 

Network Management

+1 800 237-0016

Software Systems Support

 

(NMSSS)

 

 

 

Remote Network Integration

+1 800 730-9108, prompt 3

Services (RNIS)

http://www1.avaya.com/enterprise/brochures/svc1369.pdf

 

 

 

Toll Fraud Intervention

+1 800 643-2353, prompt 1

 

 

Table 1-2. Avaya Internal Resources

 

 

Resource

Contact Information

 

 

Avaya System Management

http://aem-support.dr.avaya.com

Support

 

 

 

Avaya Technology and

+1 888 297-4700, prompt 2,6

Consulting (ATAC)

http://forum.avaya.com (requires a password)

 

 

 

Remote Network Integration

http://associate2.avaya.com/sales_

Services (RNIS)

market/products/data-implementation-services/

 

 

Integrated Management

http://associate2.avaya.com/solution/support_plans/#Enterprise

Services Support Plan

 

 

 

AIM001 Form

http://associate2.avaya.com/sales_

 

market/products/data-implementation-services

 

Click Avaya Integrated Management Configuration Request

 

Form #1.

 

 

Avaya Integrated Management, Network Infrastructure Management Installation and Upgrade

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Avaya 555-233-167, 700287337 manual Avaya Contact Information