Support Resources
Support Resources
Avaya provides a variety of planning, consulting, and technical services. The following sections describe the resources and services that are available.
Avaya Technology and Consulting (ATAC)
Avaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions for connectivity to Avaya Communication Manager solutions. The ATAC also designs network configurations.
Avaya Remote Network Integration Services (RNIS)
Avaya Remote Network Integration Services (RNIS) offers customers the following services:
•Platform readiness verification
•Remote implementation and installation
•Network management server configuration
•Customer acceptance verification
•Custom
The RNIS provides support on a contract basis. You can purchase various implementation offers from RNIS in Tampa, Florida. See Table
RNIS does not handle technical support questions on Avaya Integrated Management installations from customers who do not purchase a contract.
Avaya Technical Service Organization (TSO)
The Avaya Technical Service Organization (TSO) provides support to the Avaya Integrated Management client teams, field technicians, and customers. The TSO will bill customers for support on a time and materials basis if the following conditions exist:
•Customers do not provide remote access.
•Customers do not have a current maintenance agreement.
•Customers do not procure and install the required systems and software as defined in the Integrated Management Services Support Plan.
•Customers request support that is outside the purchase agreement.
The TSO does not support hardware or software that customers purchase from
2 | Avaya Integrated Management, Network Infrastructure Management Installation and Upgrade |
