Support Resources
2 Avaya Integrated Management, Network Infrastructure Management Installation and Upgrade
Support Resources
Avaya provides a variety of planning, consulting, and technical services. The following sections
describe the resources and services that are available.

Avaya Technology and Consulting (ATAC)

Avaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions for
connectivity to Avaya Communication Manager solutions. The ATAC also designs network
configurations.

Avaya Remote Network Integration Services (RNIS)

Avaya Remote Network Integration Services (RNIS) offers customers the following services:
• Platform readiness verification
• Remote implementation and installation
• Network management server configuration
• Customer acceptance verification
• Custom on-site services
The RNIS provides support on a contract basis. You can purchase various implementation offers from
RNIS in Tampa, Florida. See Table 1-1 on page 3 for contact information.
RNIS does not handle technical support questions on Avaya Integrated Management installations from
customers who do not purchase a contract.

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organization (TSO) provides support to the Avaya Integrated
Management client teams, field technicians, and customers. The TSO will bil l cu stomers for suppor t on
a time and materials basis if the following conditions exist:
• Customers do not provide remote access.
• Customers do not have a current maintenance agreement.
• Customers do not procure and install the required systems and software as defined in the
Integrated Management Services Support Plan.
• Customers request support that is outside the purchase agreement.
The TSO does not support hardware or software that customers purchase from third-party vendors.