1. Introduction

These Application Notes describe the configuration steps required for Plantronics Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and Avaya Aura™ Communication Manager. Designed for those who spend hours each day on long conference calls, webinars and video conferencing, the Blackwire C620 Headset makes communications more effective and productive. The Blackwire C620 Headset employs simple plug-and-play USB connectivity to the PC.

1.1. Interoperability Compliance Testing

Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to determine interoperability with Avaya phones. However, Avaya does not conduct the testing of non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC regulations, or any other tests to ensure conformity with safety, audio quality, long-term reliability or any regulation requirements. As a result, Avaya makes no representations whether a particular non-Avaya headset will work with Avaya’s telephones or with a different generation of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize different handset/headset interfaces with their telephones. Therefore, any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality.

The interoperability compliance test included feature and serviceability testing. The feature testing focused on placing calls to and from Avaya IP Softphone, Avaya IP Agent and Avaya one-X Communicator using Plantronics Blackwire C620 Headsets and verifying good talk path in both directions. The type of calls made included calls to voicemail, to internal extensions and to the PSTN.

The serviceability testing focused on verifying the usability of Plantronics Blackwire C620 Headsets after restarting the Avaya softphone applications, disconnecting and reconnecting the Headsets and rebooting the PC.

1.2. Support

For technical support and information on Plantronics headsets, contact Plantronics at:

∙Phone: 800-544-4660 (toll free), +1 831-426-5858 (International)

∙Website: http://www.plantronics.com/north_america/en_US/support/

JC; Reviewed:

Solution & Interoperability Test Lab Application Notes

2 of 16

SPOC 9/14/2010

©2010 Avaya Inc. All Rights Reserved.

PlantronicsC620

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Avaya C620 manual Introduction, Interoperability Compliance Testing, Support
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C620 specifications

The Avaya C620 is a state-of-the-art communication platform designed to meet the needs of businesses seeking to enhance their operational efficiency and connectivity. This versatile solution stands out for its robust features, advanced technologies, and admirable characteristics, making it a prominent choice for enterprises across diverse industries.

One of the key features of the Avaya C620 is its exceptional scalability. The platform supports an extensive range of users, allowing organizations to grow without the need for a complete communication overhaul. This scalability is particularly beneficial for businesses experiencing rapid growth or seasonal fluctuations in demand, as it can easily adapt to changing requirements.

The Avaya C620 also excels in providing seamless multichannel communication. It integrates various communication methods including voice, video, messaging, and data collaboration into a unified interface. This convergence offers employees the flexibility to communicate through their preferred channels, which ultimately improves team collaboration and enhances customer engagement.

Another standout characteristic of the Avaya C620 is its reliability. With built-in redundancy and failover capabilities, the system ensures that communication remains uninterrupted in the event of hardware or network malfunctions. This reliability is crucial for organizations that depend on constant connectivity to maintain operations and customer relations.

In terms of technology, the Avaya C620 harnesses the power of cloud-based architectures, enabling businesses to leverage advanced analytics and artificial intelligence. These technologies provide valuable insights into communication patterns and user behavior, empowering organizations to make data-driven decisions that improve productivity and service delivery.

Additionally, the platform offers advanced security features that protect sensitive business information from cyber threats. With comprehensive data encryption, access controls, and regular security updates, the Avaya C620 ensures that communication remains secure, allowing businesses to operate with confidence in an increasingly digital world.

The Avaya C620 is also user-friendly, featuring an intuitive interface that requires minimal training. This ease of use enhances user adoption and allows employees to focus on their core responsibilities rather than spending time navigating complex systems.

In summary, the Avaya C620 is a robust communication platform characterized by scalability, reliability, and advanced integration of voice and data services. With cutting-edge technology, comprehensive security measures, and a user-friendly design, it positions organizations for success in today’s dynamic business environment.
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