3. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment

Software

Avaya S8510 Server

Avaya Aura™ Communication Manager

 

5.2.1 (R015x.02.1.016.4)

 

with Service Pack (02.1.016.4-17959)

Avaya G650 Media Gateway

-

TN2312BP IP Server Interface

HW07, FW049

TN799DP C-LAN Interface

HW01, FW034

TN2302AP IP Media Processor

HW20, FW120

Avaya IP Softphone running on Microsoft

R6.0 SP7

Windows XP Professional SP3 (32-bit) PC

(6.01.93)

Avaya IP Agent running on Microsoft

R7.0 SP8

Windows Vista Business SP2 (32-bit) PC

(7.0.38.124)

Avaya one-X Communicator running on

5.2

Microsoft Windows 7 Professional (32-bit) PC

(5.2.0.16)

Avaya 9640 IP Telephone

3.1.1 (H.323)

Avaya C364T-PWR Converged Stackable

4.5.18

Switch

 

Plantronics Blackwire C620 Headsets

USB Version 51

Plantronics Unified Runtime Engine

2.0.31611.1

Plantronics Control Panel

2.0.31611.1

4. Configure Communication Manager

The following sections show the relevant configuration screens for Communication Manager. The screen shots included in this section focused only on the configuration of the station and ip- codec-set forms. The configuration is performed via the System Access Terminal (SAT) on Communication Manager.

JC; Reviewed:

Solution & Interoperability Test Lab Application Notes

4 of 16

SPOC 9/14/2010

©2010 Avaya Inc. All Rights Reserved.

PlantronicsC620

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Avaya C620 manual Equipment and Software Validated, Configure Communication Manager

C620 specifications

The Avaya C620 is a state-of-the-art communication platform designed to meet the needs of businesses seeking to enhance their operational efficiency and connectivity. This versatile solution stands out for its robust features, advanced technologies, and admirable characteristics, making it a prominent choice for enterprises across diverse industries.

One of the key features of the Avaya C620 is its exceptional scalability. The platform supports an extensive range of users, allowing organizations to grow without the need for a complete communication overhaul. This scalability is particularly beneficial for businesses experiencing rapid growth or seasonal fluctuations in demand, as it can easily adapt to changing requirements.

The Avaya C620 also excels in providing seamless multichannel communication. It integrates various communication methods including voice, video, messaging, and data collaboration into a unified interface. This convergence offers employees the flexibility to communicate through their preferred channels, which ultimately improves team collaboration and enhances customer engagement.

Another standout characteristic of the Avaya C620 is its reliability. With built-in redundancy and failover capabilities, the system ensures that communication remains uninterrupted in the event of hardware or network malfunctions. This reliability is crucial for organizations that depend on constant connectivity to maintain operations and customer relations.

In terms of technology, the Avaya C620 harnesses the power of cloud-based architectures, enabling businesses to leverage advanced analytics and artificial intelligence. These technologies provide valuable insights into communication patterns and user behavior, empowering organizations to make data-driven decisions that improve productivity and service delivery.

Additionally, the platform offers advanced security features that protect sensitive business information from cyber threats. With comprehensive data encryption, access controls, and regular security updates, the Avaya C620 ensures that communication remains secure, allowing businesses to operate with confidence in an increasingly digital world.

The Avaya C620 is also user-friendly, featuring an intuitive interface that requires minimal training. This ease of use enhances user adoption and allows employees to focus on their core responsibilities rather than spending time navigating complex systems.

In summary, the Avaya C620 is a robust communication platform characterized by scalability, reliability, and advanced integration of voice and data services. With cutting-edge technology, comprehensive security measures, and a user-friendly design, it positions organizations for success in today’s dynamic business environment.