Avaya C620 4.2. Configure Station for Avaya IP Agent

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

6 of 16

PlantronicsC620

4.2. Configure Station for Avaya IP Agent

Use the add station n command; where n is an available extension in the dial-plan to create a

new station to be used by Avaya IP Agent. Configure the following:

 Type: The IP Telephone type that will be emulated. In this compliance testing, the type

was set to 2420.

 Security Code: Password used by Avaya IP Agent to log in.

 Port: Set to X to administer the station without hardware.

 IP SoftPhone?: y

add station 10021 Page 1 of 6

STATION

Extension: 10021 Lock Messages? n BCC: 0

Type: 2420 Security Code: 12345 TN: 1

Port: X Coverage Path 1: COR: 1

Name: IP Agent Coverage Path 2: COS: 1

Hunt-to Station:

STATION OPTIONS

Time of Day Lock Table:

Loss Group: 2 Personalized Ringing Pattern: 1

Data Option: none Message Lamp Ext: 10021

Speakerphone: 2-way Mute Button Enabled? y

Display Language: english Expansion Module? n

Survivable COR: internal Media Complex Ext:

Survivable Trunk Dest? y IP SoftPhone? y

IP Video Softphone? n

Customizable Labels? Y

On Page 4 of the STATION form, configure the additional feature buttons that are used by

Avaya IP Agent to log in as an Automatic Call Distribution (ACD) agent. The following feature

buttons were configured.

add station 10021 Page 4 of 6

STATION

SITE DATA

Room: Headset? n

Jack: Speaker? n

Cable: Mounting: d

Floor: Cord Length: 0

Building: Set Color:

ABBREVIATED DIALING

List1: List2: List3:

BUTTON ASSIGNMENTS

1: call-appr 5: manual-in Grp:

2: call-appr 6: after-call Grp:

3: call-appr 7: aux-work RC: Grp:

4: auto-in Grp: 8: assist Grp:

voice-mail Number: