FR-33.1 User Guide for Avaya
7.4 Return and Exchange Policy and Procedure
Within one year of the pruchase date, IPEVO will repair the defective unit, or if the unit is not repairable, issue a working replacement for free. You may also return the product within the terms of the above described warranty. Note that shipping and handling fees are not covered by this offer.
To obtain warranty service:
Step. 1
Contact IPEVO Customer Support at 1 877 269 4738 or email us at cs@IPEVO.com for a Return Material Authorization number (RMA). You will be required to provide:
1.A copy of the dated sales slip or transaction ID# from our online store.
2.Your name.
3.Your ship to address, email address and phone number.
4.The serial number of the product.
5.A description of the problem.
Step 2.
Bring or ship the product prepaid in the original container, with the associated accessories, to IPEVO at 2860 Zanker Rd Suite 104, Attn: Return and Exchange department, San Jose, CA 95134. Insurance for the returned product is strongly recommended.
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