5.1. Service Provider Data Center

The Data Center simulates two customers, PC-LAN (Private-Private) and C-LAN (Private- Public-Private). These customers each have their own image of Avaya Communication Manager. These Avaya Communication Manager images both run on the same blade (HT1) in the Avaya SBS3000 environment. The Data Center is privately addressed.

The PC-LAN based Avaya Communication Manager image has VPN based enterprise sites (A1 and A2).

The C-LAN based Avaya Communication Manager image has NAT based enterprise sites (B1 and B2).

One LSP is configured for each customer site. To configure additional LSP enterprise sites refer to Section 6.1 for PC-LAN configuration and Section 6.2 for G650/C-LAN configuration.

The Data Center contains a network based Juniper VF 3000 SBC Session Border Controller. The Juniper VF 3000 SBC provides H.323 and H.248 NAT processing to the WAN. The Juniper VF 3000 SBC also provides firewall functionality.

The Data Center also contains a Juniper NetScreen-25 Firewall VLAN supported device. The NetScreen-25 Firewall provides NAT processing and firewall functionality to the WAN for the LSP Solution.

5.2. MPLS Core

An MPLS core WAN network is used between the Data Center and the Enterprise sites. The MPLS core network is composed of Cisco routers. MPLS IP VPNs are configured between the Data Center and enterprise sites.

5.3. Customer Enterprise Sites

The Distributed Service Model enterprise sites access the Data Center via a public WAN. The remote sites use local private IP addressing. The enterprise sites may use either private-to-private VPN tunnels, or private-to-public NAT addressing, to access the Data Center via the public WAN.

All of the enterprise sites contain a Checkpoint firewall for security. The Checkpoint also provides IP NAT functionality for those sites that use private-to-public NAT addressing to access the Data Center.

Enterprise sites contain Avaya Media Gateways with Local Survivable Processors (LSPs). Local Survivable Processors (LSPs) provide local IP telephony in case connectivity to Avaya

TC; Reviewed:

Avaya – Proprietary

13 of 61

PV 04/24/2006

Use as authorized only pursuant to your signed agreement or

HT3-LSP-VF.doc

 

Avaya policy. No other disclosure is permitted or authorized.

 

Page 12 Page 14
Page 13
Image 13
Avaya VF 3000 manual Service Provider Data Center, Mpls Core, Customer Enterprise Sites
Page 12 Page 14

VF 3000 specifications

The Avaya VF 3000 is a robust and versatile solution designed to enhance communication capabilities for enterprises. Primarily aimed at contact centers and large organizations, the VF 3000 offers a comprehensive suite of features that streamline operations and improve customer interactions.

One of the standout features of the Avaya VF 3000 is its advanced call handling capabilities. With support for voice, video, and data communication, the system allows organizations to manage a high volume of calls efficiently. The built-in routing algorithms intelligently direct incoming calls to the most appropriate agent or department, reducing wait times and improving customer satisfaction.

The VF 3000 employs cutting-edge technologies, including VoIP (Voice over Internet Protocol) and unified communications. VoIP enables organizations to make and receive calls over the internet, resulting in lower costs and increased flexibility. Unified communications bring together various communication methods, such as instant messaging, video conferencing, and email, into a single platform. This integration fosters collaboration among teams and enhances productivity.

Another significant characteristic of the VF 3000 is its scalability. It is designed to grow with the organization, accommodating an expanding number of users and additional features without significant overhauls. This adaptability makes it an ideal choice for businesses looking to future-proof their communication infrastructure.

The Avaya VF 3000 also prioritizes reliability and security. Built with redundancy features, the system ensures continuous operation even in the event of hardware failure. Additionally, it adheres to strict security protocols to protect sensitive data and communications from unauthorized access.

Moreover, the VF 3000 offers comprehensive analytics and reporting tools. These features allow managers to monitor performance metrics, analyze call traffic, and assess agent productivity. By leveraging this data, organizations can make informed decisions to optimize their operations and improve service delivery.

In summary, the Avaya VF 3000 stands out as a powerful communication solution for enterprises seeking to enhance their customer service capabilities. With its advanced call handling, VoIP technology, unified communications, scalability, reliability, and robust analytics, it provides a comprehensive platform that enables businesses to thrive in a competitive environment. As organizations continue to evolve, the VF 3000 remains a reliable choice for enhancing communication and collaboration.
Top Page Image Contents