Requesting Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” on page 28. It may save you the cost of a service call. If you still need help, follow the instructions below.
For assistance or service:
1. If you need assistance* …
Call the Whirlpool Consumer Assistance Center telephone number. Dial
and talk with one of our trained consult- ants. The consultant can instruct you in
how to obtain satisfactory operation from your appli- ance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
2. If you need service* …
Whirlpool has a nationwide network of authorized Whirlpool service companies. Whirlpool service technicians are trained to fulfill
the product warranty and provide after-
warranty service, anywhere in the United States. To locate the authorized
Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 1) or look in your telephone directory Yellow Pages under:
•WASHING MACHINES & | |
MAJOR, SERVICE & REPAIR | DRYERS, SERVICE & REPAIR |
3.If you need FSP® replacement parts …
FSP is a registered trademark of Whirlpool Corpora- tion for quality parts. Look for this symbol of quality whenever you need a replacement part for your WHIRLPOOL® appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new WHIRLPOOL appliance.
To locate FSP replacement parts in your area, refer to Step 2 or call the Whirlpool Consumer Assistance Center number in Step 1.
4.If you are not satisfied with how the problem was solved …
•Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appliance industry.
•Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Program 20 North Wacker Drive
Chicago, IL 60606
•MACAP will in turn inform us of your action.
-See: Whirlpool Appliances or Authorized Whirlpool Service (Example: XYZ Service Co.)
-See: Whirlpool Appliances or Authorized Whirlpool Service (Example: XYZ Service Co.)
* When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
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