architecture that may occur. This is similar to Figure 1, except that the data center uses public IP addressing. There is no need for a NAT function between the WAN and the data center in this case.

2.2. Including LSPs in the Solution

The Juniper VF 3000 SBC proxies the VoIP traffic for the components located at the enterprise sites and presents all the VoIP traffic to the Avaya Communication Manager with the same IP address – that of the Juniper VF 3000 SBC inside interface. The Juniper VF 3000 SBC maps all enterprise IP addresses to this one IP address, and uses different transport layer port numbers to distinguish between each IP address. The Juniper VF 3000 SBC is not capable of using multiple inside IP addresses. This means that if all the LSPs in a given enterprise network are presented to Avaya Communication Manager through the Juniper VF 3000 SBC, the LSPs will all have the same IP address. However, Avaya Communication Manager is not designed to distinguish LSPs by port number – but only by unique IP addresses. Therefore, with the current releases of Juniper VF 3000 SBC and Avaya Communication Manager using the architectures shown in Figures 1- 2, LSP registration must bypass the Juniper VF 3000 SBC.

An Avaya Communication Manager Green feature (“SA8853 – Support of LSPs behind NAT”) has been developed to allow the registration of LSPs to Avaya Communication Manager in a way that does not require the ALG function of the Juniper VF 3000 SBC. Figure 3 depicts the solution architecture when applied to the architecture shown in Figure 1. Note that a separate NAT/FW device (FW is firewall) has been added to the edge of the data center for LSP-related traffic only. Also, the NAT function for the LSP in the enterprise site is being handled differently than for the other components there. A static NAT entry is needed for each LSP.

TC; Reviewed:

Avaya – Proprietary

6 of 61

PV 04/24/2006

Use as authorized only pursuant to your signed agreement or

HT3-LSP-VF.doc

 

Avaya policy. No other disclosure is permitted or authorized.

 

Page 5 Page 7
Page 6
Image 6
Avaya VF 3000 manual Including LSPs in the Solution
Page 5 Page 7

VF 3000 specifications

The Avaya VF 3000 is a robust and versatile solution designed to enhance communication capabilities for enterprises. Primarily aimed at contact centers and large organizations, the VF 3000 offers a comprehensive suite of features that streamline operations and improve customer interactions.

One of the standout features of the Avaya VF 3000 is its advanced call handling capabilities. With support for voice, video, and data communication, the system allows organizations to manage a high volume of calls efficiently. The built-in routing algorithms intelligently direct incoming calls to the most appropriate agent or department, reducing wait times and improving customer satisfaction.

The VF 3000 employs cutting-edge technologies, including VoIP (Voice over Internet Protocol) and unified communications. VoIP enables organizations to make and receive calls over the internet, resulting in lower costs and increased flexibility. Unified communications bring together various communication methods, such as instant messaging, video conferencing, and email, into a single platform. This integration fosters collaboration among teams and enhances productivity.

Another significant characteristic of the VF 3000 is its scalability. It is designed to grow with the organization, accommodating an expanding number of users and additional features without significant overhauls. This adaptability makes it an ideal choice for businesses looking to future-proof their communication infrastructure.

The Avaya VF 3000 also prioritizes reliability and security. Built with redundancy features, the system ensures continuous operation even in the event of hardware failure. Additionally, it adheres to strict security protocols to protect sensitive data and communications from unauthorized access.

Moreover, the VF 3000 offers comprehensive analytics and reporting tools. These features allow managers to monitor performance metrics, analyze call traffic, and assess agent productivity. By leveraging this data, organizations can make informed decisions to optimize their operations and improve service delivery.

In summary, the Avaya VF 3000 stands out as a powerful communication solution for enterprises seeking to enhance their customer service capabilities. With its advanced call handling, VoIP technology, unified communications, scalability, reliability, and robust analytics, it provides a comprehensive platform that enables businesses to thrive in a competitive environment. As organizations continue to evolve, the VF 3000 remains a reliable choice for enhancing communication and collaboration.
Top Page Image Contents