AXIS 214 PTZ 39

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 214 PTZ. When the firmware is upgraded, your Axis product receives the latest available functionality.

One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your AXIS 214 PTZ is available under Setup > Basic Configuration.

Updating the Firmware

New firmware can be downloaded to the cameras over the network. Always read the upgrade instructions available with each new release, before updating the firmware.

1.Save the firmware file to your computer. The latest version is available free of charge from the Axis Website at http://www.axis.com/techsup or from your local distributor.

2.Go to Setup > System Options > Maintenance in the AXIS 214 PTZ Web pages.

3.In the Upgrade Server section and browse to the firmware file on your computer. Click Upgrade.

4.Wait at least 20 minutes before restarting the AXIS 214 PTZ after upgrading.

Notes: Pre-configured and customized settings will be retained for use when the new firmware is running (providing that the features are available in the new firmware) although this is not guaranteed by Axis Communications.

After starting the process, you should always wait at least 20 minutes before restarting the AXIS 214 PTZ, even if you suspect the procedure has failed.

Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

Support

If you contact the Axis support desk, please help us resolve your problems by providing a server report, a log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Axis Communications 214 PTZ user manual Troubleshooting, Checking the Firmware, Updating the Firmware

214 PTZ specifications

The Axis Communications 214 PTZ is a sophisticated network camera designed for surveillance and security applications. This camera is equipped with advanced features that allow for flexible monitoring and exceptional image quality, making it a preferred choice for various environments including retail, transportation, and public spaces.

One of the standout features of the Axis 214 PTZ is its Pan-Tilt-Zoom capabilities. The camera can pan 360 degrees continuously and has a tilt range of 90 degrees, providing users with the ability to cover large areas. With its powerful zoom function, the camera can magnify subjects up to 36 times, making it easier to identify details from a distance. This is particularly useful for applications requiring detailed observation, such as monitoring entrances or tracking vehicles in a parking lot.

The 214 PTZ also boasts impressive image quality, supporting up to 4CIF resolution at full frame rate. It employs progressive scan technology and delivers clear images, even in challenging lighting conditions. This is further enhanced by features such as day/night functionality, which allows the camera to switch to infrared mode for low-light environments. The built-in wide dynamic range (WDR) capability helps to balance scenes with high contrast lighting, ensuring that both bright and dark areas are visible.

In terms of connectivity, the Axis 214 PTZ utilizes Power over Ethernet (PoE), simplifying installation and reducing cable clutter by allowing the camera to receive power and data through a single Ethernet cable. This enhances flexibility in camera placement as it eliminates the need for separate power supplies. Additionally, the camera supports various video compression formats, including H.264 and Motion JPEG, optimizing bandwidth usage while maintaining high-quality video streams.

Security is paramount in surveillance applications, and the Axis 214 PTZ is equipped with robust security features. It supports HTTPS encryption, ensuring that video feeds are secure from unauthorized access. The camera also includes tampering alarms and a secure access control system that can restrict user access based on specific permissions.

Lastly, the user-friendly interface and compatibility with various Axis Video Management Software solutions allow for seamless integration into existing security systems. The camera's robust construction ensures reliability in diverse weather conditions, making it an ideal choice for both indoor and outdoor applications. Overall, the Axis Communications 214 PTZ camera combines advanced surveillance technology with user-centric design to deliver a versatile and dependable security solution.