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AXIS 214 PTZ
For further assistance, please contact your reseller or check the product’s support pages on the Axis Website at http://www.axis.com/techsup
Slow image update Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of the AXIS 214 PTZ.
Slow performance Slow performance may be caused by e.g. heavy network traffic, many users with access to unit, low performing
client, use of features such as event handling and image rotation.
Bad snapshot images
Display incorrectly configured on your
workstation
In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.
Using only 16 or 256 colors on your display will produce dithering artifacts in the image.
Audio problems
No audio Check that:
• PC sound card, speakers and microphone are correctly connected.
• The Mute button is not pressed.
• The volume in and volume out settings are correct.
• All cabling is connected.
• The value of the Post Content Length in your proxy server is 1MB or more. You mayneed to contact your sys-
tem administrator to do this.
No full-duplex function Incorrect configuration. Check the setting in the camera’s Setup pages.
Sound card does not support full-duplex. For information on how to check if your sound card supports full-duplex,
please visit www.axis.com and see the support section for Axis camera products.
Poor performance Too many users/clients connected. Try limiting the number of clients allowed to connect.
Low bandwidth. Reduce the Speed setting on the Audio settings page. Setting lower speed will reduce any
break-up in the sound, but will also increase the transmission delay. If running in Full-Duplex mode, try switching
to Half-Duplex mode.
Whining or screeching sound from
speakers (feedback)
Poor positioning of speakers and/or microphone. Relocate the speakers or microphone so that they do not point
towards each other, and/or lower the volume.