Axis Communications 214 PTZ Symptoms, Possible Causes and Remedial Actions, But not externally

AXIS 214 PTZ 40

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address
Using ARP and Ping	The IP address must be set within two minutes after the power has been applied to the AXIS 214 PTZ. Restart the
	server and try again. Also, make sure the ping length is set to 408.
The AXIS 214 PTZ is located on a dif-	If the IP address intended for the AXIS 214 PTZ and the IP address of your computer are located on different sub-
ferent subnet	nets, you will not be able to set the IP address. Contact your network administrator for an IP address on the same
	subnet as the computer you are performing the installation from.
The IP address is being used by	Disconnect power from the AXIS 214 PTZ.
another device	Run the command (in a Command/DOS window, type ping and the IP address of the unit).
	If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may
	already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.
	If you receive: Request timed out - this means that the IP address is available for use with your AXIS 214 PTZ. In
	this case, check all cabling and reinstall the unit.
The AXIS 214 PTZ cannot be accessed from a browser
The IP address has been changed by	1) Move the AXIS 214 PTZ to an isolated network or to one with no DHCP or BOOTP server. Set the IP address
DHCP	again, using the ARP command.
	2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the main network. The
	unit now has a fixed IP address that will not change.
	3) As an alternative to 2), if a dynamic IP address via DHCP or BOOTP is required, select the required service and
	then configure IP address change notification from the network settings. Return the unit to the main network. The
	unit will now have a dynamic IP address, but will notify you if the address changes.
Other networking problems	Test the network cable by connecting it to another network device. Then ping that device from your workstation.
Cannot send notifications, uploads, alarms, etc, to a destination outside the local network
Firewall protection	The AXIS 214 PTZ can be configured to use a SOCKS server to reach networks on the other side of a firewall/proxy
	server.
Your AXIS 214 PTZ is accessible locally,	but not externally
Firewall protection	Check the Internet firewall with your system administrator.
Default routers required	Check if you need to configure the default router settings.
A firmware upgrade has been inter-	A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP and Ping.
rupted or the firmware has in some	Then, from a Web browser, access the unit and download the latest firmware to the product, see Updating the
other way been damaged
	Firmware, on page 39.
Problems with the MPEG-4 format
No MPEG-4 displayed in the	Check that the correct network interface is selected in the AMC control panel applet (network tab).
client.
	Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network tab).
	In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.
No multicast MPEG-4 displayed in	Check with your network administrator that the multicast addresses used by the
the client	AXIS 214 PTZ are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Multicast MPEG-4 only accessible by	Check if your router supports multicasting, or if the router settings between the client and the server need to be
local clients	configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of MPEG-4 images	Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
	If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video Ren-
	dering from the MPEG-4 tab in the AMC control panel applet.
	Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded from
	the manufacturer's website.
Color saturation is different in	Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.
MPEG-4 and Motion JPEG
Lower frame rate than expected	Reduce number of applications running on the client computer.
	Check with the system administrator that there is enough bandwidth available. See also the online help.
	Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I frames.
	Lower the image resolution.
Image degeneration	Decrease the GOV length, see the online help for more information.
No images displayed in the Web interface
Problem with AMC	To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow ActiveX controls.
(Internet Explorer only)	Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.
Installation of additional ActiveX	Configure your AXIS 214 PTZ to use a Java applet for updating the images under
component restricted or prohibited	Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more information.
Video Image Problems
Image too dark or too light	See the help on Video & Image Settings.
Problems uploading own files	There is only limited space available for the upload of your own files. Try deleting one or more existing files, to free
	up space.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or
	the upload period.